Area Manager, Management Operations Manager

Overview

Description

Lend Nation is currently seeking an energetic, positive, customer service driven individual to join our team as an Area Manager. Responsible for providing leadership and direction to stores in the Northern Mississippi region to ensure attainment of all Company, Region, and Area operating objectives. If you have management experience and collections experience in customer service, banking, collections or retail industries - we want to talk to you!

This position will be responsible for managing stores located in northern Mississippi. This includes the communities of Batesville, Clarksdale, Cleveland, Columbus, Grenada, Louisville, West Point. The area manager will have regular travel to these locations.

• Meet all area operating and profitability goals and objectives.
• Ensure exceptional customer service is provided to all customers.
• Ensure that all transactions are completed in compliance with all Federal, State, and local laws.
• Ensure all company operational policies and procedures are followed.
• Document and resolve all customer/employee comments and complaints or direct issues to proper management personnel for resolution.
• Ensure all associates are made aware of and receive proper training on all aspects of company procedures and policies, job descriptions and computer systems.
• Recruit, hire, train, evaluate, and discipline team members as needed.
• Perform and ensure that all performance reviews are provided in a timely manner.
• Take a lead role in the development and promotion of effective career development programs within the area.
• Develop and maintain good working relationships with local banking institutions and competitors.
• Review operational results on a daily, weekly, and monthly basis.
• Develop and execute plans to improve branch and area performance as needed.
• Develop and implement strategies to increase total market share and revenues.
• Provide operational support and resolve day-to-day issues by working with all departments.
• Monitor all safety/security standards, and report problems to appropriate management or security personnel.
• Assist the Regional Manager, and as requested, oversee the opening of new locations.
• Audit and report area locations as needed.
• Respond to all emergency calls as needed.
• Perform local travel as needed to support branch activities.
• Must have a valid, state-issued driver’s license and maintain auto insurance in the minimum amount required in your state*. Evidence of auto insurance will be required at the time of hire and regularly thereafter.
• Must be able to meet the physical requirements for the position.
• Perform travel as needed.
• Other duties as assigned.

• Minimum of 1-year experience in a multi-unit retail operations environment preferred.
• Excellent written and verbal communication skills.
• Excellent management skills.
• Excellent time management skills.
• Ability to coach and develop people.
• Experience in customer service/banking/collections or retail industries preferred.
• Must have safe, secure, and reliable private transportation to make regular bank cash deposits while minimizing risk to self and QC property.
• Excellent computer skills.
• Must be at least 18 years of age.
• Must have proof of eligibility to legally work in the U.S.
• High School Diploma or GED required.

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

QCHI (Lend Nation/Title Cash) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30-years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses.

Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands Lend Nation, Title Cash and 310-Loan in Canada.

QCHI provides…