Program Operations Manager

Program Operations Manager

West Point, MS, US

Salary Range: $ To $ Annually

The Program Operations Manager owns production scheduling and cross-program execution for the West Point facility, and develops the facility’s program management capability. The position maintains the master production schedule, drives open items to closure across all active programs, and delivers the status communication that keeps production, quality, supply chain, engineering, and customers aligned. The incumbent acts on behalf of the Sr.

Director of Manufacturing in program execution matters under delegated authority, and supervises and mentors the facility Program Manager.

Essential Duties and Responsibilities

• Own and maintain the master production schedule for the facility, including demand versus capacity analysis, work order sequencing, material availability, and load leveling across concurrent programs.
• Maintain a consolidated execution picture for every active program at the facility, covering schedule position, constraints, risks, and open commitments.
• Own the cross-program open item register. Assign owners and due dates, track aging items, and drive closure. Escalate to the Sr. Director of Manufacturing when items stall or require decisions above the incumbent’s authority.
• Establish and run the facility program review cadence, including agenda, standard status format, and input requirements from area managers and functional owners.
• Supervise, mentor, and develop the facility Program Manager. Establish a structured development plan covering program planning discipline, schedule construction and maintenance, risk identification, customer communication, and contract awareness. Provide direct coaching through live program work rather than periodic review alone.
• Review and coach on customer-facing program status material prior to release, with the objective of building the Program Manager’s independent capability over time.
• Identify schedule and resource conflicts across programs and present the Sr. Director of Manufacturing with analyzed options rather than unresolved problems.
• Produce and distribute program status communications to plant leadership, functional teams, and corporate leadership on a defined schedule.
• Coordinate with function-embedded program managers across ND Defense so that plant execution status reconciles with customer-facing schedule commitments.
• Track program milestones against contract requirements and surface deviations early enough for corrective action.
• Support customer program reviews and internal operations reviews with prepared status material.
• Partner with area managers and the Maintenance Manager on capacity commitments, downtime planning, and schedule feasibility.
• Establish and document program management practices, templates, and standards for the facility.
• Recommend improvements to scheduling systems, ERP utilization, and program reporting practices.
• Perform other duties as assigned.

Delegated Authority

This position acts on behalf of the Sr. Director of Manufacturing in program execution matters. The incumbent sets the facility program status reporting format and submission deadlines, directs schedule changes within approved capacity and program commitments, and holds functional owners accountable to committed dates and deliverables. Matters affecting customer commitments, contract deliverables, or resource allocation are escalated to the Sr. Director of Manufacturing for decision.

Supervisory Responsibility

Direct supervision of one (1) Program Manager, including work assignment, performance management, mentoring, and development. Provides functional direction to area managers and functional owners on program status, schedule adherence, and open item closure through authority delegated…