Service Coordinator

The Service Coordinatorplaysacentralroleinsupportingthedailyoperationsofthe Service Department ,withresponsibilityforcustomercommunication,techniciandispatchcoordination,andbillingsupport.

Thisrolehelpsdriveefficientscheduling,clear communication,andaccurateprocessingofcompletedworkthroughinvoicing.

Servingasakeypointofcoordinationbetweencustomers,field personnel,andinternalteams,thepositionrequiresstrongorganization,urgency,attentiontodetail,anddependablefollow-through.

• Coordinateincomingservicerequestsandrespondtocustomercallsandemailsinaprofessionalandtimelymanner.
• Maintainclearcommunicationwithcustomersregardingservicestatus,scheduling updates,technicianarrivalwindows,andjobprogress.
• Serveasacentralpointofcommunicationbetweencustomers,technicians,andserviceleadership.
• Ensurecustomersarekeptinformedthroughoutthelifecycleoftheworkorder.

• Dispatchtechniciansforservicecallsbasedondirectionfromserviceleadershipandoperationalpriorities.
• Coordinateplannedmaintenanceandservicecallswithassignedtechniciansandcustomers.
• Adjustschedulesasneededbasedonjobprogress,emergencies,technician availability,andcustomerneeds.
• Monitoropencallsandworkordersdailytohelpensuretimelyscheduling,completion,and closeout.
• Escalateschedulingconflicts,delays,orserviceissuestotheappropriatesupervisorormanager.

• Reviewopenandcompletedworkordersforaccuracy,completeness,andproperdocumentation.
• Followuponlabor,notes,materials,andrequiredinformationneededtosupportbilling.
• Createinvoicesorbillingpackagesforcompletedworkinaccordancewithinternalprocesses.
• Assistwithprebillingreviewandroutebillingitemsforapprovalasneeded.
• Helpensureworkordersareclosedandinvoicedinatimelymanner.
• Coordinatewithserviceleadership,technicians,purchasing,andaccountingtoresolvebillingdiscrepanciesormissinginformation.

• Maintainaccuraterecordswithinservicesoftwareandinternaltrackingsystems.
• Support reporting,documentation,andworkflowtrackingrelatedtoserviceactivity.
• Reviewassignedtechniciantimecardsorjob-relateddocumentationforcompletenessandrouteissuesforreview.
• Assistwithinternalcoordinationacrossservice,sales,purchasing,andaccountingasneededtosupportsmoothjobexecutionandbilling.

• Strongcustomerservicemindset
• Clearandprofessionalcommunication
• Organizationandfollowthrough
• Urgencyandresponsiveness
• Problem solving
• Attentiontodetail
• Team collaboration

• Highschooldiplomaorequivalentrequired.
• Priorexperienceinservicecoordination,dispatching,scheduling,billing,oradministrativesupportpreferred.
• Experienceinaconstruction,mechanical,HVAC,plumbing,orserviceoperationsenvironmentisstronglypreferred.
• Strongverbalandwrittencommunicationskills.
• Strongorganizationalskillsandattentiontodetail.
• Abilitytomanagemultipletasksandshiftingprioritieswithurgencyandprofessionalism.
• Proficient in Microsoft Officeandservicemanagementor ERPsoftware,preferably
  
  Build
  
  Ops.
• Abilitytoworkeffectivelywithfieldemployees,customers,andinternaldepartments.

United Mechanicalisan Equal Opportunity Employerandembracesdiversityinouremployeepopulation .Weprovideequalopportunitytoallqualifiedapplicantsandemployeeswithoutregardtorace,color,religion,sex,sexual orientation,gender identity,national origin,age,disability,protectedveteranstatus,specialdisabledveteran,marital status,pregnancy,genetic information,oranyotherlegallyprotectedstatus.

Join us at Sunstall Inc. as our next Service Coordinator in West Sacramento, CA, United States.

The Service Coordinator role at Sunstall Inc. is now open for applications in West Sacramento, CA, United States.

We are currently recruiting a Service Coordinator for our team in West Sacramento, CA, United States.

This is a strong role to take on the Service Coordinator role at Sunstall Inc.

As a Service Coordinator, you will play an important part at Sunstall Inc. in West Sacramento, CA, United States.

We invite applications for the Service Coordinator position located in West Sacramento, CA, United States.