Governance Technology Specialist; limited term), Policy and Governance Technology Services

This position is eligible for a hybrid work schedule, with a minimum of three (3) days in-office based out of our West Sacramento office and two (2) days working remotely.

This is a full-time limited-term position for approximately a two-year term offering full benefits.

We are seeking a highly organized, detail-oriented professional with strong customer service, analytical, communication, and technical skills to serve as our Governance Technology Specialist. Under general supervision of the Manager, Technology Sales and Training, you will plan, organize, and provide advanced-level member support for CSBA technology programs; utilize specialized program knowledge to perform a variety of administrative and program-specific support duties;

provide administrative and analytical support to management and departmental staff; provide direct customer service to CSBA members; participate in customizing program-specific deliverables; and perform related work as required.

In this role, you will provide administrative, analytical, technical, and customer support for CSBA programs, services, and technologies; deliver customized training and presentations to members and Association staff; provide technical and non-technical support and critical-thinking-based solutions; research and resolve member concerns and inquiries; develop and customize program-specific materials; promote CSBA technology, programs, products, and services; maintain detailed department records and databases;

research, compile, organize, and analyze information and data; and assist with the coordination and implementation of governance technology programs; perform related work as required.

• Provides a variety of administrative, analytical, and customer support activities for CSBA programs, services, and technologies.
• Delivers customized training for specific technology programs and services to organizational members and Association staff through various means, including in person, by telephone, email, and webcasts.
• Provides CSBA members and Association staff with technical and non-technical support and delivers positive, critical-thinking-based solutions.
• Addresses concerns, inquiries, and complaints from member agencies or the general public in a professional manner; researches information, identifies and reports findings, and takes appropriate action to ensure an expedient and satisfactory resolution.
• Maintains and cultivates positive relationships with Association members.
• Creates content, develops, and conducts presentations to boards and groups promoting CSBA technology, programs, and services; prepares written materials explaining Association programs and procedures.
• Represents CSBA at the annual conference and other events, including staffing CSBA program and product booths.
• Promotes and markets CSBA products, programs, and services.
• Assists with researching, formatting, and customizing content for program-specific correspondence, forms, reports, presentations, marketing collateral, and manuals.
• Performs administrative assignments and special projects related to assigned areas of responsibility; maintains accurate and detailed department-specific records, schedules, reports, files, plans, databases, and other operational and/or confidential information.
• Researches, compiles, organizes, and analyzes information and data for special projects and various reports, publications, and newsletters.
• Prepares, reviews, and processes analytical and technical reports, contracts, policies, and procedures relating to departmental operations and designs and implements forms as necessary.
• Develops, verifies, and reviews forms, contracts, and reports for completeness and conformance with established regulations and procedures.
• Organizes and…