Manager of Training

Johnson Service Group is looking for a Manager of Training for a Member Services organization. Must have education background. Serving as part of the management team this person will assist with researching, developing, implementing strategies for resource development, technology, new education resources and content. Will develop and manage the department’s Annual Education Conference (AEC) planning committees. Will manage the development of training and conference content and manage the Association’s learning management system and eLearning course curriculum, creating training and conference promotion and materials development.

Responsibilities:
Ensure that the values, mission, and strategic vision of Client are evident through all aspects of Client’s content programing and contributions to marketing collateral and publications. Manage the sessions and content in developing training and conference course sessions, professional development sessions, and assists in selecting keynote speakers. Maintain knowledge and understanding of a wide range of training methods, techniques, and formats.

Regularly performs significant and recurring administrative and managerial tasks with high degree of initiative, independence, and with great attention to detail on numerous projects. Participates in the implementation and management of events and meetings by conducting regular planning meetings and maintaining established timelines. Provides overall communication management including marketing copy, proofing, reviewing, formatting, editing and a broad scope of correspondence, particularly in communication with Association members, Client staff, and committees.

Conduct follow-up trainer, faculty, and speaker management. Conduct research to ensure course content for trainings and conference is current and applicable. Provides leadership while facilitating meetings with all levels of stakeholders, conference, and training planning committees. Implement program management methods to track content development cycles, event management, evaluation of programs, and outcomes. Oversee processes, meetings, and content related to training and conference registration, housing, and related applications.

Educate Client members in activities to ensure discipline-specific programming are in place at trainings and the AEC conference. Coordinate Client staff in the implementation and management of the trainings and conference by conducting regular conference planning meetings and maintaining the master timeline. Work with the Client Communications Department on training, conference outreach, and publications. Work with the Client staff to detail space layout, AV equipment, food, and beverage, and manage all onsite aspects of the training and AEC conference program in coordination with the conference team.

Lead staff meetings in the evaluation of the AEC conference and ensure follow-up on identified improvement needs. Administers, maintains, and supports the Association’s learning management system operations. Develops, implements, and manages eLearning courses, including multimedia content, assessments, and reports. Collaborates with instructional designers and subject matter experts to design and develop effective eLearning courses. Ensures all courses are designed to meet industry standards and are accessible and usable by all learners.

Develops and maintains documentation and procedures for the LMS, including user guides, best practices, and FAQs. Monitors and analyzes the effectiveness of eLearning courses and makes recommendations for improvements. Stays current with industry trends and best practices, making recommendations for updates and improvements to the LMS as needed. Troubleshoots technical issues…