Captain - Banquet

Overview

Primarily responsible for the coordination of the banquet staff and all food and beverage services within the banquet department. Train the banquet team and oversee the enforcement of hotel standards on setting up the banquet hall, upkeep, service, breakaway, event courses, cleaning, staff grooming and hygiene. He/She should maintain and develop the highest level of guest relations. Manage all guest requests, complaints and queries and ensure that all aspects are communicated to the respective departments (Conference Management, Kitchen, F&B manager, etc.)

• Meet and greet guests in a friendly and warm manner.
• Coordinate with the event host on all aspects of the banquet function.
• Perform planning and organization functions for the banqueting department like maintaining the banquet logbook, maintaining and updating function sheets/BEO’s.
• Check banquet rooms, service areas for cleanliness, proper set up, and make sure sufficient supplies and equipment are available for the function.
• Oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time.
• Respond quickly and accurately to guest requests.
• Obtain any government required licenses or certifications for example liquor licenses, etc.
• Display good customer relation skills and take initiative to greet guests in a friendly manner.
• Plan the event course and orchestrate its completion in a timely, quiet and courteous manner.
• Observe guests to fulfill any additional requests, to perceive when next course should begin, or when meal is completed.
• Adhere to all banquet standard process and hotel standard policies and procedures.
• Supervise and train staff in the set up and break down of assigned banquet rooms according to contract and managers instructions.
• Coordinate and train staff in the service of food and beverages according to standards.
• Discuss any last‑minute changes with the banquet team.
• Ensure all guest requirements are set and ready 30 minutes before event start time.
• Coordinate function details with banquet team, Sales and Catering management, and kitchen staff.
• Maintain constant contact with the banquet chef, to ensure conclusion between food production and food service.
• Monitor banquet personnel in the performance of their duties.
• Assist in conducting pre-shift and pre-function meetings.
• Actively participate in set up of banquet rooms and service of food and beverage to guests.
• Communicate frequently with fellow supervisors and banquet managers as to the progress of the days’ work.
• Communicate frequently with function hosts to ensure that their needs are being met.
• Ensure all guest checks are billed and signed by the host according to planned arrangements.
• Ensure accurate daily sales reconciliation and postings are completed and provided to the Front office.
• Display awareness and compliance with hotels security, safety, emergency and energy procedures.
• Ensure high grooming and hygiene standards are met by all banquet staff.
• Monitor the profitability of functions to ensure quality and portion control while minimizing waste and broken or lost supplies.
• Assist manager to establish maintenance, repair, and cleaning schedules for all banquet equipment and facilities.
• Guide, direct, and motivate banquet staff, provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Take and pass all training provided and required by the banquet department to complete daily operational duties.
• Perform other duties as assigned.
• Assist with other duties at special events or parties and assist where necessary to include but not limited to carving, cooking, setup and or teardown stations or work areas or other duties as assigned.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

• Two or more years’ experience in Banquet operations in a high volume casino, and excellent oral and written communication skills.
• High School diploma or GED.

• Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.
• Must successfully…