Mainframe CICS

Total :
Above 7 to 9 Years of experience

Relevant :
Minimum of 7 yrs in CICS L3 support

• Adhering to SLAs
• Mentoring / Training Team Members
• Handling tickets / requests
• Perform root cause analysis
• Troubleshooting technical issues
• Defining processes and ensuring that the processes are adhered to
• Oversees and is responsible for successful completion of Installation, configuration and migration
• Ensure maximum uptime according to the SLA
• Understanding of Multi-geo support environment
• Responsible for building / maintaining a test environment
• Responsible for strategizing a backup plan and test plan for failure scenario
• Improves and maintains customer and employee satisfaction
• Suggests new technologies and design changes
• Monitoring and maintaining SLA requirements by the team members
• Planning Backup/Restoration Strategy for 24x7 operation support
• Suggesting patches/upgrades to maintain security level
• Testing / Auditing/processes as required from time to time
• Identify Skill gaps and plan for training / knowledge updating

• Proven independent and direct capability at building, configuring, and upgrading CICS Transaction Server regions in a production environment.
• Proficient with associated product installations, applying maintenance, customizing products, configuring products
• Proven problem determination skills demonstrating independence and experience in troubleshooting, researching, and resolving complex issues, showing strong ability to utilize system diagnostics to arrive at problem solutions
• Demonstrated strong problem solving skills, including dump reading and use of performance monitors like CA-Sysview.
• Understanding of SMP/E concepts and IBM tools for identifying problems and fixes (IBMLink, SIS, ETR, etc.). Proficient with SMP/E (commands, terminology, problem determination).
• Build from scratch as well as clone CICS regions to be used in single, MRO or CICSPlex environments
• Use CICSPlex Web-User-Interface to create and administer changes in CICSPlex environments such as transaction route rules and real time analysis
• Create historical reports using Tivoli and SMF data in response to customer inquiries regarding transaction response time, storage & CPU usage, file i/o counts, wait reasons, etc.
• Monitor CICS performance using Omegamon and TMON in response to client calls about transaction response time, storage & CPU usage, file i/o counts, wait reasons, etc.
• Perform upgrade activities required when moving CICS, CPSM or CTG to newer versions or releases
• Read and interpret CICS system dumps
• Install, customize, maintain 3rd party products such as Compuware's Abed-Aid/CICS, Xpeditor, CAFC, Mac Kinney Batch to CICS, etc.
• Participate in annual Disaster Recovery exercise activities: attending meetings, making CICS resource definition changes, monitoring network swing traffic, etc

• Research and apply fixes to CICS, CPSM and CTG
• Experienced in independently and directly managing projects of mid and high-level complexity
• IBM Assembler language familiarity, to be able to look at code and dumps and also to work with Exits

• Excellent communication and conversation skills (Verbal and Written)
• Good documentation skills
• Good working knowledge of MS OFFICE (Including MS Project and Visio)
• Should have a great customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Can drive HCL's value and its methodology
• Worked on Production systems
• Datacenter understanding
• Experience with Database Migration, Installation, Upgrades and Patching
• Knowledge of Data warehousing and Other Technologies(RDBMS)
• Desirable to have experience in Federation set up
• Storage Management Techniques
• Experience on Sun / VERITAS / TSA cluster