Services Manager; Sutter Health Park

POSITION: Premium Services Manager
DEPARTMENT: Hospitality
REPORTS TO: General Manager, Hospitality
FLSA STATUS: Salaried, Exempt

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

The Manager of Premium Services will report to the Director of Operations and is responsible for effectively and profitably managing and directing all day-to-day aspects of the premium services operations including Clubs, Suites, In-Seat Service, Catering, and all other pertinent areas of premium services.

• Manage all facets of the premium food and beverage operations to achieve operational budgets, manage monthly P&L statements and ensure that all financial reporting is accurate.
• Demonstrated experience managing the operations of multiple VIP clubs and hospitality spaces including coordination with the Executive Chef and culinary team on menu construction and production, labor, guest service training and presentation within set budget parameters.
• Provide leadership, coaching and mentorship to a staff responsible for executing the premium business plan
• Achieved planned costs in labor and COGS and work within budgeted guidelines
• Develop annual operating budget and quarterly reviews vs plan
• Provide quality service and excellent products while maintaining positive customer and client relations and prudent financial practices
• Oversee monthly inventory for premium services operations
• Accountable for establishing and maintaining proper safety and sanitation procedures as well as creating a working relationship with local health officials
• Ensuring proper operational condition of all food service equipment
• Work closely with sub-contractors to ensure all operational needs are met and terms of contract are followed
• Develop new concepts that best serve the desires of our guest and incorporates industry trends and technology
• Recruit, interview, hire, training and further the abilities of all event service staff

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• 5 years or experience successfully managing premium and VIP operations which may include Clubs, Suites, Restaurants, etc.
• Bachelor’s degree with a minimum of 5-7 years of management experience in the contract food service industry, with at least 3 years in premium services or the equivalent, in a sports and entertainment venue.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment
• Must have basic financial knowledge of the food and beverage business and solid decision-making skills in order to make sound business decisions
• Unwavering commitment to delivering a high level of customer and client service with demonstrated initiative,…