Field Service Technician

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United in Performance. Inspired by Innovation.

Reno, NV (remote based in Reno, NV with occasional work in California)

40-60 hours a week

This opportunity is NOT approved for Visa sponsorship and only candidates who currently have the right to work in the United States of America will be considered. This opportunity will not provide relocation benefits.

Field Service Technicians provide thorough service support for technical problems, monitoring, testing, and demonstrations that result in minimizing downtime, reducing costs or promoting our product capabilities in the case of a test or demo. This is for a Level 1 Field Service Technician, who will be performing Preventive Maintenance services and mobile lube services for the customer. It is expected that this work be executed with a sense of urgency, while not compromising Epiroc’s high quality standards.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions, with occasional exposure to high, precarious places, toxic or caustic chemicals and the risk of electrical shock. Employees will be expected to sit for extended periods if needed, use hands to feel and reach with hands and arms, talk and hear.

Company provided Personal Protective Equipment (PPE) is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive.

• Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory
• Complete daily work assignments as requested from the customer or supervisor
• Use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems either by phone or on site
• Understand Company’s warranty policy and be able to take initiative on processing warranty claim reports in the field
• Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE
• Always maintain courteous and professional demeanor and communication with customers and internal staff

• Basic computer skills, familiarity with Epiroc equipment, previous work experience demonstrating a strong mechanical aptitude, good work ethic, and ability to read basic hydraulic and 24-volt schematics
• Possess own hand tools and ability to expand personal tool inventory by purchasing additional tools referencing the required tool list provided by Epiroc
• Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the training program(s) needed to acquire the Training Certificates by date required by Manager
• Maintain a valid driver’s license; good driving record required; if required to operate a commercial vehicle weighing more than 26,001 pounds, must obtain a Commercial Driver’s License (CDL) for DOT purposes and maintain an active license; minimum 18 years for intrastate CMVs, 21 for interstate CMVs
• Travel required in this position

Note:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

• Compensation:
  The hourly rate for this position is between USD $28 - $38 per hour, depending on experience and qualifications.
• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility – including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation