Customer Service​/Account Manager

The ideal candidate is a highly organized, tech-savvy self-starter who will collaborate with the sales and operations team to build and strategize new marketing campaigns. You will be managing different clients and members and providing support for producers as well as clients. This is an on-site job in West Springfield, MA.

• Handle incoming calls and respond to student issues
• Follow up with insurance carriers and clients on billing/invoicing matters and remittance.
• Resolve customer complaints, concerns, and escalations with empathy and efficiency.
• Collaborate closely with other departments to ensure seamless customer experiences.
• Review and assist with completing Requests For Proposals (RFP) for submission.
• Build and maintain strong relationships with clients - understand the client's needs.
• Communicate effectively to ensure that client expectations are understood and met.
• Identify opportunities to provide additional products or services that meet the client's needs.
• Collaborate with internal teams to ensure the delivery of products or services meets client expectations.
• Collaborate with the sales team to explore new business opportunities within existing accounts.
• Collaborate with cross-functional teams such as sales, marketing, customer support, and product development.
• Provide regular reports to clients on the status of projects or services.
• Use analytics to assess strategies' effectiveness and identify improvement areas.

• 2-3 years of experience in an office setting
• Ability to perform multiple tasks
• A proven track record in meeting and exceeding goals
• Excellent verbal, written, spelling, grammar, and interpersonal communication skills
• Must be organized and detail-oriented with excellent follow-up skills
• Must have adaptability and flexibility to contribute to the organization's growth
• Open to learning new skills and techniques
• Knowledge of Microsoft Office programs
• Ability to learn customary marketing software programs