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Review Representative
Job in
West Springfield, Hampden County, Massachusetts, 01089, USA
Listed on 2026-03-14
Listing for:
Valence Surface Technologies
Contract
position Listed on 2026-03-14
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Responsibilities
- Review customer Purchase Orders and related documents.
- Communicate with customers and other departments to resolve any incoming order issues.
- Respond to incoming phone calls and emails from customers looking for job order status.
- Able to locate and understand relevant Quality system documentation in the computer system.
- Coordinate with other Valence departments as necessary to answer and resolve customer inquiries and problems.
- Understand and follow company procedures by correctly filling out checklists and notification of superior for all other paperwork problems.
- Order enters customer jobs and releases to appropriate department.
- Competently process paperwork with little or no supervision.
- Maintain a clean, safe work environment.
- Demonstrates a “High degree of Craftsmanship” which qualifies them to review and enter unusually difficult work competently.
- The employee is expected to possess a degree of “teamwork attitude” exhibited as a “can do demeanor” and flexibility such as a willingness to work overtime, etc.
- Other duties as assigned.
- Medical, Dental, Vision, Long term Disability, 401(K)-3% Match, Holiday Pay
- COMPENSATION RANGE: $20.00 to 22.00 Per hour.
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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