Service Desk Receptionist EARLY AM OPENER

Customer Service Receptionist - Opening Shift Overview

The Service Desk is the hub for customer service, fitness & wellness program and service information. You are the first and last impression of our business. The Service Desk Receptionist provides immediate, efficient and friendly customer service in person or over the phone. This position is also responsible for general maintenance and cleaning of the reception, member lounge, spot checking throughout the center and towel service laundry upkeep.

The Service Desk Receptionist is essential to the accurate dissemination of center programs and services.

• Provide immediate, efficient, and friendly customer service in person or over the phone.
• Maintain and clean reception area, member lounge, conduct spot checks throughout the center, and manage towel service laundry upkeep.
• Disseminate center programs and services accurately.
• Answer phones, coordinate multiple activities, and manage schedules and events.
• Address complaints calmly and proactively to solve problems.
• Open and close doors, ensuring windows & doors are unlocked and ready 365 days a year.

• Previous experience in customer service or related services.
• Effective and accurate verbal and written communication skills.
• Interpersonal skills, calm nature, proactive problem solving, and common sense.
• Ability to work in a fast-paced, customer-oriented environment and recognize each member by name.
• Reliable and able to handle responsibilities 365 days a year.
• Commitment to personal fitness and wellness.

Job requires standing for long periods of time, answering phones, general computer use, bending, carrying supplies, using washer/dryer, folding towels, and replenishing vending and other related physical demands.