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Customer Service Operations Leader
Job in
West Springfield, Hampden County, Massachusetts, 01089, USA
Listed on 2026-07-30
Listing for:
Itlearn360
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Itlearn
360 is seeking a Customer Asst. Service Manager in West Springfield, MA to lead a customer service team and ensure high-quality support. You will recruit, train, and coach staff, manage scheduling, and enforce policies to achieve service goals.
The role emphasizes budgeting, performance monitoring, and collaboration with operations to enhance customer experience and operational efficiency. Strong communication and problem-solving skills are essential for success.
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