BDC Associate, Balise Lexus of West Springfield

BDC Associate - Customer Service Representative We are seeking a dedicated Customer Service Rep to join our team. In this role, you will use your computer skills, product knowledge, and outgoing personality to generate business through our online channels and book appointments.

Job Responsibilities:

Respond to customer inquiries via phone and email in a timely and professional manner.

Provide accurate information about vehicles and services to our customers.

Conduct outbound calls to follow up with customers or sales leads.

Managing internet inquiries through dealership website and other online channels.

Setting up customer appointments for the sales department.

Follow through on customer leads and build relationships with clients to close sales

Grow internet sales business and expand current customer base; measured through monthly online percentage.

Maintain a positive, and professional attitude toward customers, vendors and employees.

Pay Range: $17.00-$25.00 per hour Environmental &

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds

Benefits Include:

Competitive Benefits package, including health, dental, and disability insurances.
401(k) with company match

Flexible spending accounts

Paid Time-Off Weekly Pay Employee discounts on service, parts and vehicles

Computer & Internet skills required

Proficiency in Microsoft office applications

Ability to follow through on leads and close sales

Proven experience in a customer service or call center environment a plus Excellent communications skills, both verbal and written

Ability to multitask and prioritize in a fast-paced work environment

Positive, can-do attitude

Team-oriented

Bilingual proficiency preferred but not required
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