Hotel Breakfast Attendant

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30‑year track record as an innovator in the hospitality industry, this forward‑thinking company provides expert guidance through all stages of the property cycle, from planning and development to recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry‑leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Hourly

Location:

Residence Inn West Springfield, 64 Border Way, West Springfield, MA 01109

The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service‑oriented manner.
• Maintain a high standard of personal appearance and grooming, including wearing the proper uniform and name tag when working.
• Greet and seat guests at appropriate tables in a timely manner.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Clear, clean, and reset tables/hotel spaces per client request or management instruction.
• Ensure all service areas are stocked, organized, clean, and neat, and all side work is completed each shift.
• Accommodate any special requests made by a guest and offer appropriate alternatives when necessary.
• Communicate with all departments regarding in‑house VIPs.
• Support all areas of the beverage and food service as necessary, including washing dishes by hand and/or placing them in a dishwashing machine, restocking dishes, glassware, utensils, pots and pans, sweeping and mopping floors, washing work tables, walls, refrigerators, and meat blocks, and moving trash and garbage to designated areas.
• Have a complete knowledge of standards of service for receiving a room‑service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Carry out cashiering functions in closing checks and end‑of‑shift paperwork.
• Perform opening and closing procedures and side‑work duties according to station rotation assignment.
• Answer questions about the hotel, the hotel‑brand standards, guest expectations, and the unique characteristics of the hotel, local area attractions, and things to do.
• Perform any other duties or attend meetings as requested by management.
• Produce high‑quality drinks, including but not limited to specialty coffee and tea drinks, specialty cocktails, and beverage requests as required by hotel.

• Ability to perform job function with attention to detail, speed, and accuracy.
• High school diploma or equivalent and/or experience in a hotel or a related field preferred.
• Willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Meet the legal age to serve alcoholic beverages and satisfyably pass a responsible serving course such as TIPs as required by property.
• Obtain and provide a Food Handlers card as required by city/county/state.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Handle stressful situations in a calm, professional manner.
• Understand hotel products and guest services.
• Communicate professionally when answering phones and speaking with guests and team members.
• Demonstrate a positive attitude and a desire to be of service to others.
• Possess a basic knowledge of food and beverage preparation service standards, guest relations, and etiquette.
• Perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
• Read, comprehend, and write simple instructions and/or short correspondence and memos.
• Effectively deal with customers and staff while executing high levels of patience, tact, and diplomacy.
• Willingness to learn new tasks and information, provide back‑up and support to other team members, and respond to guests and co‑workers in a positive and optimistic manner.