IT Support Associate
Job in
West Springfield, Hampden County, Massachusetts, 01089, USA
Listing for:
ASMG
Full Time
position
Listed on 2026-02-09
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 65000 USD Yearly
USD
60000.00
65000.00
YEAR
Job Description & How to Apply Below
Position Information
Position Title: IT Support Associate
Location: West Springfield, MA
Job Category: MA
Pay Range: $60,000.00 - $65,000.00
Salary Interval: Salary
Application Instructions
All States Materials Group ® is a regional leader in road building, pavement preservation and distribution of road materials. We see the exciting in what most take for granted: the roads we drive on every day. We strive to be the best at what we do, and we seek to do it better every day, in a safe, environmentally responsible, and technologically advanced way.
Position
Description
All States Materials Group is a family of companies specializing in Heavy Highway Construction, Manufacturing and Supply of Liquid Asphalts throughout New England. The incumbent will become an integral part of the All States Materials Group IT Department. This department supports a wide variety of technology needs within our large and growing construction and manufacturing companies. This position provides technology support to our local and remote office locations throughout New England for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephony and security systems.
The incumbent is expected to provide a high level of customer service and to perform each essential function in the most effective and efficient manner possible. Some travel or after business hours and weekend work may be required on an as needed basis.
Essential Functions:
Provide a consistent and high level of customer service.Maintain clear documentation of tasks performed and steps undertaken.The ability to learn new technologies and keep abreast of changing technologies.The ability to work independently on projects from start to finishAssemble, installs, configures, tests, images, troubleshoot and repair hardware and peripherals, including but not limited to desktop computers, laptops, tablets, printers, scanners, fax machines and mobile devices in coordination with and under the supervision senior IT Dept Staff.Respond to telephone inquiries, log phone calls, create support tickets and e-mails (provide information, assess problems and offer assistance).Serves as a primary point of contact for IT related issues and resolves or escalates issues as appropriate.Provides application support for both local users and remote users via remote connection technologies.Provides mobile device support for Apple and Android bases systems, set up configuration, device transfers, support and end user training.Assists with setup, maintenance and training of A/V systems and Teams Rooms.Track and manage IT assets, ensuring proper documentation for equipment usage and locationEnsures the security of the Firm's systems by understanding the risks and ensuring best practices are followed.Travel about 10% of the time with some overnights to training and company facilities.Complies with and understands Firm’s operation practices, policies and procedures.Qualifications
High school diploma or equivalent; relevant coursework preferredMinimum of 2 years’ experience in an IT Support roleValid driver’s license and reliable transportationCompTIA A+ and/or Network+ certification (or equivalent)Proficiency with Microsoft Office Suite and Windows 11 Professional; familiarity with other Microsoft products a plusStrong organizational, analytical, interpersonal, verbal, and written communication skillsHigh attention to detail with the ability to document and follow proceduresAbility to research technical topics and apply findings in practiceAbility to manage multiple projects and shifting priorities with minimal supervisionAbility to handle sensitive information and maintain confidentialityAbility to work independently and collaboratively in a fast-paced environmentWork Conditions
Primarily an office setting with controlled temperature and minimal noise, but necessary work may bring the incumbent into environments with the potential for exposure to excessive dust, loud noises, odors from automotive maintenance or near construction equipment. Incumbent must be able to sit for extended periods of time and tolerate working at a computer for the…
Position Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
