Roadside Assistance Driver - Battery

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

The Battery Service Tech is responsible for supporting and promoting the goals of the battery program. This position is also responsible for providing safe and best-in-class roadside service solutions for AAA members and ensuring positive member experiences in a Battery vehicle as assigned by management. Battery Service Technicians are responsible for responding to member requests for service within a given ETA (estimated time of arrival).

They ensure member safety and vehicle security, educate members on possible issues, and provide jump starts, flat tire replacement, vehicle entries, and other related services. They test all batteries; install and replace batteries as needed; provide roadside diagnostic and repair assistance to disabled member vehicles; promote AAA products and services; ensure complete resolution of member issues. Battery Service Technicians achieve club performance standards for go rates and membership satisfaction.

This position is also responsible for providing safe and world-class on-the-go roadside service solutions for AAA members and ensuring positive member experiences in a Battery Service Vehicle while achieving performance standards and member satisfaction rates.

Compensation:
The pay range for this position is $21.50 - $25.75 / hour. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

Additional $2.75 per hour overnight shift differential on any hours worked between 10pm and 6am. Additional $1.75 per hour evening shift differential for any hours worked between 6pm and 10pm. Additional $1 per hour shift differential for working weekend hours. Differentials can be combined.

Shift: Sunday, Monday, Tuesday, Wednesday 7:30am-6:00pm

What you will do:

Responds to Member’s request for service

Accepts calls and responds to Dispatch or members with ETA to destination; calls members to clarify the location and the potential vehicle issue when appropriate.

Locates members and assesses the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions.

Greets members and takes action, as necessary, to deal with their emotional state (e.g. calming down someone who is angry, providing reassurance and advice to someone who is fearful or anxious).Responsible for effectively communicating all aspects of the battery program clearly to the member. This includes sharing the importance of testing the battery, reinforcing the benefits of the program, and recommending the appropriate battery type.

Report results of all diagnostic testing to the member explaining what additional repairs may be necessary and provides referrals to AAR-approved facilities.

Maintain minimum performance standards in conversion, testing, and installs.

Provides efficient minor mechanical assistance (if trained and equipped) and battery service

Responds to dispatch calls and performs diagnostic testing on a variety of disabled vehicle systems including electrical, battery, starting, charging, ignition, and fuel delivery.

Makes a preliminary determination of the best course of action based on all information collected about the situation. Asks for assistance if unsure about a…