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Aerospace Customer Experience & Shipping Manager

Job in West Springfield, Hampden County, Massachusetts, 01089, USA
Listing for: Valence
Full Time position
Listed on 2026-07-01
Job specializations:
  • Management
    Client Relationship Manager, Operations Manager
Salary/Wage Range or Industry Benchmark: 85000 - 90000 USD Yearly USD 85000.00 90000.00 YEAR
Job Description & How to Apply Below

Valence in West Springfield, MA is seeking a Customer Service & Shipping Manager to act as the main point of contact for aerospace customers, overseeing order status, delivery schedules, and technical inquiries. The role involves coordinating communications across planning, production, and quality teams to ensure customer satisfaction and compliance with aerospace standards.

The ideal candidate will lead customer issue resolution efforts, maintain relationships, and oversee shipping activities to meet compliance with all regulatory requirements.

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