Veterinary Receptionist

Location: West Springfield, MA
Schedule: Full-Time | Four 9-hour shifts
Compensation: $20–$24/hour + Shift Differential

Veterinary Emergency & Specialty Hospital (VESH) in West Springfield, MA is hiring a Veterinary Receptionist to join our Emergency and Specialty team. This full-time Client Liaison opportunity is ideal for someone who enjoys client communication, problem-solving, and creating a supportive experience for pet owners during important moments.

As a Veterinary Receptionist at VESH, you’ll be the first point of contact for clients entering our hospital while working closely with doctors, Veterinary Technicians, and support teams to provide exceptional client and patient care.

• $20–$24/hour based on experience and skills
• Shift Differential: +$2/hour for shifts worked between 4:00pm–12:00am

• Continuing Education + Free Vet Bloom access (RACE-approved CE)
• Paid Shoe Stipend & Scrubs provided (free to you!)
• CVT/LVT/RVT license reimbursement
• RECOVER Training for advanced CPR skills
• Veterinary Technician Education Sponsor ships + VTNE reimbursement + VTS Support
• 16-Week VTNE Study Group
• Professional Development Assistance
• PTO + Sick Time
• Employee Referral Bonuses + Employee Pet Discount + Immediate Family Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options:
  Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program

• Four 9-hour shifts per week

As a Veterinary Receptionist, you’ll help guide clients through every step of their visit while supporting communication between medical teams and hospital operations.

Key responsibilities include:

• Welcome clients and pets with warmth, professionalism, and confidence
• Serve as the first point of contact for incoming calls, walk-ins, and hospital inquiries
• Gather accurate client and patient information during intake
• Support the client journey from check-in through invoicing and discharge communication
• Help clients understand estimates, charges, and next steps in their pet’s care
• Coordinate triage for walk-in patients by communicating with nursing staff for evaluations
• Relay information between clients, doctors, technicians, and hospital leadership
• Manage RDVM calls, faxes, and referral communication
• Support front desk operations including financial transactions and medical record management
• Maintain a calm, organized reception environment while prioritizing an exceptional client experience

We’re looking for someone who brings strong customer service skills, excellent communication, and genuine compassion to every interaction.

Qualifications:

• Previous receptionist, customer service, or client-facing experience required
• Veterinary, emergency hospital, or medical office experience strongly preferred
• Strong communication skills with the ability to explain information clearly and compassionately
• Ability to remain calm and confident in a fast‑paced or emotionally charged environment
• Exceptional organizational skills and attention to detail
• Comfortable multitasking and prioritizing responsibilities throughout a busy shift
• Strong relationship‑building skills with clients, teammates, and referring veterinary partners
• Fluent English speaking and reading skills required

We are a 24-hour, VECCS Level 2 Certified, state‑of‑the‑art Emergency + Specialty veterinary hospital.

Like human medical specialists, VESH supports primary care veterinarians with the evaluation and treatment of pets…