Retail Sales Associate; West Springfield, MA

Retail Sales Associate (West Springfield, MA) – Staples

Compensation $15.60 - $15.85/hour

Job Type: Permanent

Sales Associates provide exceptional customer service with our customers’ needs in mind. You’ll help customers find products, provide solutions, handle returns or online pickups, and collaborate with a fun, team-oriented retail culture. Hiring immediately with training provided.

• Flexible part-time hours, generous paid time off, weekly pay and career growth opportunities
• Associate discounts on in-store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers, restaurants and more
• 401(k) plan with company match
• Dental and vision insurance
• And many more benefits

Compensation based on qualifications and experience.

• Multitask on cashier, sales, and merchandising responsibilities.
• Respond quickly and resourcefully to customer requests and concerns.
• Create a positive, inviting environment for customers.
• Understand and use basic selling skills to engage and present solutions.
• Handle returns and online pick‑ups.
• Be flexible on responsibilities (e.g., cleaning, stocking shelves, other duties as assigned).

• Able to work a flexible schedule based on the store’s needs.
• Must be able to engage with customers and understand their needs.
• Ability to collaborate and work cooperatively in a high‑paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously.
• Preferred but not required: customer service or cashier experience in a retail environment.

Staples does not sponsor applicants for work visas for this position.