Bilingual Multi- Customer Service Specialist; Spanish or Portuguese

Job Description

Customer Service Specialists are essential to the success of our retail stores. They work closely with wholesale and retail customers to determine needs, answer questions about Sherwin‑Williams products, recommend solutions, resolve concerns, and maintain product quality and visual standards. They must consistently meet store sales goals.

This role will be based at Store #5148, 835 Memorial Avenue, W Springfield, MA 01089 and Springfield Commercial 705413 at 90 Carando Drive, Springfield, MA 01104.

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts, disability coverage, security, retirement and savings benefits. Additional benefits include mandatory paid personal leave, paid parental leave, mandatorily paid medical leave, mandatory vacation and mandatory public holidays.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks and assist in making deliveries, as needed
• Maintain in‑stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted driver’s license
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin‑Williams, must have received at least a “meets expectations” (3) rating on the most recent performance appraisal
• If internal to Sherwin‑Williams, must have completed all HR Cloud eLearning courses required for the current position

Preferred Qualifications:

• High School diploma or GED
• At least one (1) year of experience working in a delivery, retail, or customer service position
• Previous work experience selling paint and paint‑related products
• Previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish
• Ability to read, write, comprehend, and communicate in Portuguese

Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

The Company requires a review of criminal history for all employees to protect the safety of customers, staff, employees, vendors, contractors, and the general public.