Community Development Loan Officer - West Springfield, MA

Location

225 Park Avenue - West Springfield, Massachusetts 01089

The Community Development Mortgage Loan Officer (CDLO) assists clients with the origination of residential mortgage loans, offering tailored advice and analysis to meet their home lending needs and financial goals. The CDLO is responsible for developing referral sources to grow Key Bank's home lending business and client base. Success in this role is measured by meeting or exceeding sales goals while maintaining high standards of client satisfaction and loan quality.

• Prospect home lending business to build and develop new client loan originations and relationships.
• Originate and process a targeted number of family residential real estate mortgage transactions in accordance with Home Lending process and product guidelines.
• Provide clients with detailed information about various mortgage options, interest rates, and terms to help them make informed decisions.
• Gather documents at the time of registering a loan and remain the primary point of contact for the client during the loan process.
• Maintain high standards of client satisfaction and quality, ensuring sales/originator systems and workflows are efficiently controlled.
• Develop and maintain deep knowledge of Key Bank products, services, and competitive offerings.
• Maintain proficiency on sales/originator systems and develop efficient workflows.
• Keep informed of trends and developments in the real estate market and mortgage industry.
• Work in a branch environment to provide in‑person client services 4+ days/week, including participating in morning huddles and end‑of‑day debriefs on targeted days.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Complies with all Key Bank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Bachelor's Degree in a business‑related field or equivalent experience (preferred).

• 3+ years of experience as a loan officer in first‑mortgage production (preferred).
• 3+ years of working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws (preferred).

• Excellent communication skills, both written and verbal.
• Demonstrated strong customer service skills.
• Proficiency in sales and service skills, including tele‑consulting, prospecting, networking and COI relationship management.
• Strong financial acumen.
• Generate new mortgage business and manage the loan origination process from initial application through to closing.
• Navigate the home mortgage process, providing advice on interest rates and repayment terms.
• Proficiency in sales/originator systems and workflow management.

All Key Bank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

General office: prolonged sitting, ability to communicate face‑to‑face in person or on the phone, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks or computer bags up to 10 lbs.

May need to drive to multiple locations in a single day; ability to operate a motor vehicle with a valid driver's licence required.

Branch.

This position is eligible to earn a base hourly rate between $20.67 and $31.25 per hour. Placement may differ based on skills, experience, and geographic location. Compensation also includes incentive compensation, which may include production, commission, and/or discretionary incentives.

Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

08/01/2026