Fleet Operations Supervisor - Third Shift

Position Title:

Overnight Fleet Performance Manager (3rd Shift)

Location:

West Springfield, MA 01089

Position Type:
Full Time
Salary Range: $74,500 - $94,500 per year
Shift: 3rd Shift (Sunday-Thursday 10:30PM – 7:00AM)

• Partner with 3rd Shift Dispatch leadership to support appropriate utilization of fleet resources and achievement of desired productivity/PTA. Engage at least monthly to review specific incidents and opportunities; document discussions and develop action plans when appropriate.
• Drive fleet member satisfaction results for the assigned region during 2nd and/or 3rd shift coverage.
• Monitor and oversee fleet areas to support achievement of ERS response time targets during 3rd shift.
• Coordinate operational processes in a fleet, dispatch, roadside assistance, logistics, or service environment.
• Respond to safety‑related incidents; assist technicians with issues in the field; collect statements and pertinent incident details; and escalated per protocol when necessary.
• Analyze service performance (e.g., member satisfaction, response time, PTA/productivity) and identify trends and opportunities.

• Bachelor's Degree in Business, Operations, Logistics, or a related field; or 6‑8 years of relevant experience.
• 4+ years experience with fleet, emergency, and/or dispatch services.
• 2+ years leadership experience.
• 2+ years experience in safety practices and incident‑response expectations.

Active and valid driver’s license issued by a single state or jurisdiction. DOT card pre‑hire and as a current employee within 1 year required.

The base pay ranges from $74,500 to $94,500 per year, with potential for annual bonuses and additional monthly/quarterly incentives. Employees may also participate in award‑winning medical, dental, vision, wellness, and financial (6% 401(k) match) benefits.

• Health coverage:
  Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
• Retirement: 6% company match on 401(k) retirement plan contributions, fully vested.
• Paid Time Off: 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually.
• Additional perks:
  Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement.
• Competitive base pay, annual bonus opportunities, and additional incentive compensation for certain roles.

AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement. We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.