Fleet Operations Supervisor

Job Details

Job Location:

West Springfield, MA 01089

Position Type:
Full Time Salary Range: $74,500.00 - $94,500.00 Salary

Job Shift: 1st Shift (3x12)
Job Category:
Technicians/Mechanics

Schedule:

Sunday-Wednesday, 6am - 4:40pm

Oversees the day-to-day activities of Fleet drivers, monitoring service demands and field operations; trains drivers on all technical and procedural aspects of fleet, focusing on the world-class performance of Fleet staff; reinforces Five Diamond Service; ensures field operations and vehicle maintenance conform to Road Service policies and procedures.

• Oversees the daily activity of Fleet drivers, monitoring activity to ensure delivery of world class service while adhering to safety procedures; interviews, makes hiring recommendations, identifies training needs and evaluates the performance of subordinate staff, ensuring adherence to department and Club policies and procedures; emphasizes Five Diamond Service and member satisfaction; reviews scheduling to ensure adequate staff coverage and obtains approval for overtime hours as necessary to meet service demand.
• Delivers new-hire and refresher on-the-job and classroom training, emphasizing policies, procedures and operational/personal safety; equips employees with knowledge of AAA products and services; emphasizes the importance of building relationships with each member contact; accompanies drivers on service calls, to assess service delivery; performs periodic training for AAA contract garages, reinforcing Club values, policies and procedures.
• Resolves service delivery or member problems, utilizing experience to resolve unusual service problems; ensures member satisfaction, driver safety and protection of property; identifies any repetitive problems and alerts management; acts as resource on questions of Club policies and procedures.
• Performs daily inspections of drivers and vehicles; ensures uniforms and trucks conform to Club policies (i.e., cleanliness, maintenance, safety device and equipment, etc); review driver logs for completion, alerting management of maintenance issues. Inspects fleet accident sites, representing Club as necessary; assists drivers with completion of accident forms; completes damage reports and provides additional information as necessary.
• Investigates driver injury incidents and ensure documentation/injury reports are completed; provides suggestions for proactive prevention of incidents and follows up with drivers to ensure proper care is taken to prevent injuries; informs Safety Manager, to ensure worker's compensation issues are appropriately addressed; may provide additional information for formal inquiries.
• Performs periodic inventory checks, ensuring adequate warehouse and on-truck supplies of needed equipment; informs management of reorder status.
• Responds to road service calls to provide mechanical assistance to members or fleet drivers as necessary.
• Opens/closes the Fleet Operations Center as scheduled, ensuring vehicles and building are properly secured.
• Other duties as assigned.

Compensation:
The pay range for this position is $74,500 - 94,500 / year. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

• Associate's Degree Required or
• 3-4 Years of Additional Relevant Work Experience Required
• 1-3 years On-the-job tow experience Required and
• Supervisory experience Preferred
• Active…