Senior Program Associate

POSTING TYPE:
Open Competitive

DEPARTMENT:
Employment & Economic Assistance (E&EA)

HOURS:

Full-time

SALARY RANGE: $52,326 - $81,760 / year (Salary Grade 105)

PREFERRED HIRING RANGE: $52,326 - $65,408 / year

LOCATION:

West Saint Paul

UNION: AFSCME 306

CLOSE DATE: 4:30PM on 10/6/206

Dakota County is Minnesota’s third largest county and home to more than 400,000 residents. We strive every day to achieve excellence public service, with a focus on four values:
Service, Integrity, People, and Innovation. Dakota County aims to create an environment that is welcoming and inclusive of diverse people, backgrounds, and experiences. Our goal is to have a workforce that is reflective of the communities and individuals we serve. We promote an equitable and culturally aware work environment where everyone can be their authentic selves.

Senior Program Associates assist a wide variety of public assistance programs and provide a variety of highly skilled administrative functions and tasks under limited supervision. The position assists all levels of community program services and staff through skilled administrative and program functions. There are three full-time positions: two positions with the Employment and Economic Assistance (EEA) Adult Assistance Unit and one position with the Public Assistance Support (PAS) team (call center and METS assistance).

• Initial eligibility review of public assistance program renewal documents for completeness, send requests for information, create Income Calendars, process returned mail, and support other casework.
• Document identification, upload and indexing into electronic data management systems
• Initiate outgoing phone calls to advise clients on public assistance case questions, renewal processes, what month client renewals are due, documentation needed for renewal, and to complete applications by phone.
• Other tasks to support public assistance casework.

• Manages a large volume of phone calls daily.
• Initial eligibility review of Medical Assistance (MA) renewal documents for completeness, send requests for information, create Income Calendars, process returned mail, and support other casework.
• Document identification, upload and indexing into electronic data management systems
• Answer incoming and initiate outgoing phone calls to advise clients on public assistance case questions, renewal processes, what month client renewals are due, documentation needed for renewal, and to complete applications by phone.
• Other tasks to support Medical Assistance and/or other public assistance casework.

• Bilingual skills
• High level of skill with Microsoft Office applications
• Experience in electronic databases and records management systems
• Experience in working with diverse populations and clients with limited English proficiency

• Associate degree AND
• One year of administrative experience in an office environment.

OR

• High School Diploma AND
• Three years of administrative experience in an office environment.

OR

• An equivalent combination of education and experience total three years.

AND

• Candidate must be proficient at keyboard skills including typing at least 35 WPM.

To be eligible for hire, an applicant must meet the criminal history background criteria required to access certain networks/systems necessary to perform the essential functions of the position.

These examples do not include all possible tasks in this work and do not limit the assignment of related tasks in any position of this classification. Regular attendance according to the position's management approved work schedule is required for all positions.