Business Office Manager

Job Details

Position:
Business Office Manager

Location:

West St. Paul, MN 55104

Employment Type:

Full Time

Salary: $60,000 – $65,000 per year

Shift: Day;

Schedule:

Monday–Friday

For 130 years, Episcopal Homes of Minnesota has proudly served seniors in St. Paul’s Midway neighborhood with Independent Living, Assisted Living, Memory Care, Skilled Nursing, and Hospice services. Residents enjoy a fitness center, pool, pub, theater, and gourmet dining.

• Oversee daily business office operations, including resident billing, accounts receivable, and account reconciliation.
• Ensure accurate and timely processing of resident statements, payments, adjustments, and financial records.
• Manage collection processes while maintaining professionalism and resident dignity.
• Coordinate with finance and operational teams to support accurate financial reporting and account management.
• Respond to resident and family inquiries regarding billing, insurance, statements, and account concerns.
• Support budget tracking, financial reporting, and audit preparation.
• Supervise, train, and support business office staff.
• Maintain financial documentation and reporting systems in compliance with organizational standards.
• Ensure compliance with federal, state, and local regulations and organizational policies.
• Identify opportunities to improve business office processes, internal controls, and customer service outcomes.

• High school diploma or equivalent required; associate or bachelor’s degree in accounting, finance, business administration, or related field preferred.
• Experience in business office operations, billing, accounting, accounts receivable, or financial administration.
• Previous experience supervising or leading administrative staff.
• Strong organizational, analytical, and problem‑solving skills.
• Proficiency with financial systems, billing software, Microsoft Office, and related business applications.
• Strong attention to detail and accuracy in financial record‑keeping.
• Excellent verbal and written communication skills.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

• Experience in senior living, healthcare, long‑term care, or affordable housing.
• Experience with resident billing, private pay accounts, insurance billing, or third‑party payer systems.
• Experience supporting audits, financial reporting, and regulatory compliance activities.
• Knowledge of accounts receivable management, collections, and reconciliation processes.
• Experience with electronic health records, resident management systems, or healthcare billing platforms.

• Ability to sit for extended periods while performing computer‑based and financial tasks.
• Ability to use office equipment and perform frequent data entry and computer work.
• Ability to occasionally stand, walk, bend, reach, and lift up to 20 pounds.
• Ability to communicate effectively in person, by phone, and electronically.

• Work is primarily performed in an office environment within a senior living community.
• Frequent interaction with residents, families, staff, and finance teams.
• Exposure to confidential financial and personal information requiring discretion and professionalism.
• Occasional increased workload during month‑end close, audits, and budget cycles.
• Maintains a resident‑centered approach while supporting the financial health of the organization.

Episcopal Homes of Minnesota values a diverse and inclusive workforce and provides equal employment opportunity to all applicants and employees in accordance with federal, state, and local laws. All qualified applicants will be considered without regard to race, color, sex, gender identity or expression, religion, age, national origin or ancestry, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected status.