Quality Assurance Lead (Temporary

This is a temporary position (90
-180 days in length) with the possibility of turning into a full-time position. Position Purpose

The Quality Assurance Lead is responsible for supporting organizational quality assurance initiatives through program monitoring, compliance reviews, investigations, follow-up audits, training support, and quality improvement activities. This position works collaboratively with leadership teams to ensure all programs meet regulatory requirements, organizational standards, and person-centered service expectations.

The Quality Assurance Lead serves as a resource to supervisors and program staff by identifying areas of risk, monitoring corrective actions, assisting with staff development, and promoting a culture of accountability, quality, and continuous improvement. This position plays a key role in maintaining compliance with state and federal regulations while supporting high-quality outcomes for the individuals served.

• Conduct routine program monitoring, quality assurance reviews, and compliance audits.
• Complete documentation reviews, chart audits, medication audits, environmental audits, and service delivery observations.
• Identify trends, risks, and areas requiring improvement.
• Assist locations in developing and implementing corrective action plans.
• Monitor follow-up activities to ensure corrective actions are completed and sustained.
• Ensure compliance with DHS, MDH, 245D, licensing requirements, organizational policies, and best practices.
• Track quality assurance data and prepare reports for leadership review.

• Assist with internal investigations regarding incidents, complaints, concerns, and vulnerable adult reports.
• Gather documentation and conduct interviews as directed.
• Maintain accurate and confidential records related to investigations.
• Support implementation and monitoring of corrective actions resulting from investigations.
• Monitor complaint trends and assist with prevention strategies.

• Complete mock surveys and readiness reviews.
• Participate in state survey preparation and follow-up activities.
• Assist leadership teams with development of performance improvement initiatives.
• Support sites in achieving and maintaining quality standards.
• Identify opportunities to improve systems, processes, and compliance outcomes.

• Assist with staff orientation and ongoing training programs.
• Provide coaching and education related to quality assurance findings.
• Support development of training materials and compliance resources.
• Monitor competency verification processes.
• Collaborate with supervisors to ensure staff understand and maintain compliance expectations.

• Serve as a resource to Program Supervisors, Program Directors, and organizational leadership.
• Participate in meetings related to quality, compliance, service outcomes, and risk management.
• Assist with organizational initiatives designed to improve service quality and operational excellence.
• Promote a culture of accountability, professionalism, and continuous improvement.

• Strong understanding of Minnesota DHS regulations and 245D requirements.
• Knowledge of quality assurance systems and auditing practices.
• Ability to conduct investigations and document findings objectively.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to analyze data and identify trends.
• Ability to maintain confidentiality and handle sensitive information.
• Strong critical thinking and problem-solving skills.
• Ability to provide coaching, training, and constructive feedback.
• Proficiency with Microsoft Office applications and electronic documentation systems.

• Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, Business Administration, or related field preferred.
• Equivalent combination of education and experience may be considered.

• Minimum of three years of experience in residential services, quality assurance, compliance, program management, or human…