Customer Service Representative

Gerber Collision & Glass (The Boyd Group) is a leader in collision and glass services. The company is committed to diversity and inclusion and welcomes unique talents from all backgrounds and characteristics. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurance companies while providing administrative support for the Repair Facility Team.

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation to dismantle vehicles for repairs.
• Prepare RO (repair order) work packet consisting of QC (quality control) checklist, work order, parts list and windshield tag to record the proper indicators – R (rental) –  (no rental) – G (Gerber pay).
• Record all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirm car rental information and update CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

• High School Diploma or GED (General Education Diploma).
• Minimum: 1 year experience in a similar role such as an administrative assistant.
• Preferred: 1 year in an auto body or similar work environment, including previous customer service experience.
• Fluency in both English and Spanish is highly preferred.

• Ability to function well in a fast-paced environment, demonstrating multitasking ability while under pressure.
• Strong attention to detail with a high degree of accuracy.
• Knowledge of general office equipment and basic computer skills, as well as good oral and written communication skills with strong sales drive and exceptional customer service.

• Valid driver’s license.
• Physical demands of the job must be met to successfully perform the essential functions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

$18–$22+ per hour based on experience.

• Annual Paid Time Off (PTO) plans.
• 2 weeks of Paid Parental Leave for full‑time employees who work a minimum of 30 hours per week.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
• 401(k) Retirement Plan with company match.
• Employer‑Paid Short‑Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Continuing Education Opportunities.
• Free Prescription or Non‑Prescription Safety Glasses annually.
• Annual Voluntary Uniform Stipend.
• Voluntary Daily Pay option available.

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Visit  to learn more about our company.