Specialist , Front Desk, Thayne Center; Part Time

Applicants must be authorized to work in the United States.

All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.

The Front Desk Specialist in Thayne Center for Student Life, Leadership & Community Engagement assists with office coverage at our South City Campus. This role is critical in the Thayne Center’s mission to provide a sense of belonging to SLCC’s diverse community by welcoming and supporting visitors including SLCC students, student leaders, faculty, and staff. Provide office coverage during business hours.

The Front Desk Specialist must gain, maintain, and communicate directory knowledge of the Thayne Center and its services to ensure visitors successfully connect with appropriate staff and resources.

Maintain regular office hours at South City Campus and Taylorsville Campus. Schedule is as follows:

• Monday, Tuesday, Thursday at South City Campus 9:00am-4:00pm
• Wednesday at Taylorsville Campus 8:00am-4:30pm

• Learn departmental policies and procedures.
• Learn a breadth of programs and contacts.
• Prior customer service experience.
• Clear verbal and written communication skills.
• Communicate regularly with office staff about busy times to ensure uninterrupted service during business hours.
• Assist with office forms (including virtual platforms), keeping copies on hand, updating information, and explaining processes to guests, staff, faculty, and students.
• Maintain a neat and tidy office environment, including oversight of shared spaces.
• Inventory and maintain office supplies and materials making sure they are stocked and stored.
• Follow opening and closing responsibilities as directed.
• Assist in implementing scheduled programs as requested.
• Customer service and engaging environment.
• Foster a welcoming environment, encouraging students to remain involved with the Thayne Center. Respond courteously and promptly to telephone and walk-in inquiries.
• Provide front-desk customer service, perform clerical functions, and disseminate messages accordingly.
• Learn about Thayne Center’s programs and the duties of all staff.
• Assist guests, staff, faculty and students with inquiries and redirect them accordingly to program staff. Learn about key systems and assist students and advisors in navigating relevant platforms (e.g. campus groups, etc.).
• Maintain professional atmosphere in office and help keep it looking professional.
• Approve advertising and posting in accordance with institutional policy.
• Document approvals.
• Clearly communicate with other offices on campus to ensure proper arrangements for scheduled activities and events.
• Learn nearby office locations and clearly direct guests, staff, faculty, and students to other resources as needed.
• Assist with program equipment rental under direction of a coordinator, implement program equipment rental procedures. Learn and demonstrate proper equipment use to students or advisors.
• Communicate return procedures, including documentation via email.
• Complete equipment rental paperwork.
• Verify cleanliness upon return.
• Do a regular check of area to ensure that office space is maintained, and unneeded equipment is properly stored. Work individually and in a team.
• Present clear and concise information orally and in written reports.
• Communicate effectively and maintain good working relationships with peers and students across the college, including people with different abilities, cultures, racial and ethnic backgrounds, sexual orientations, gender identities, socio-economic backgrounds, and ages.
• Ability to participate in and contribute meaningfully to team meetings and Thayne Center’s programs. Adapt to changes in technology, policies, and organizational structure.
• Attend meetings and programs on multiple campus locations and sites.
• Other duties as assigned.

• High School Diploma
• A year of receptionist experience or similar.

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

This position is subject to a successful completion of a criminal background check.