Customer Service Representative

Summary: The Customer Service Representative is responsible for delivering high-quality customer support by responding to inquiries and providing timely, accurate information. This role also supports the front office experience by greeting visitors and managing basic receptionist functions. In addition the position processes customer payments and maintains accurate CRM records to support reliable internal operations.

• Serve as a primary point of contact for customer inquiries via phone and email
• Provide accurate up-to-date information on order status, lead times, and shipping details
• Communicate clearly, professionally, and confidently with customers
• Ensure customer questions are addressed promptly and thoroughly

• Greet visitors and guests in a welcoming, professional manner
• Act as the first point of contact for onsite visitors
• Notify employees of arriving visitors and incoming deliveries
• Receive and route deliveries appropriately

• Document customer interactions, inquiries, and updates accurately in the CRM
• Maintain current reliable customer and account records
• Ensure information entered supports internal teams and reporting needs

• Process customer payments accurately and securely, following established procedures
• Follow internal controls related to financial handling and data security

• One to three years of experience in customer service, receptionist, or support roles
• Strong written and verbal communication skills
• Professional demeanor and comfort interacting with customers and visitors
• Experience maintaining accurate records in a CRM or similar system
• High attention to detail and consistency
• Ability to follow defined processes and learn internal systems

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