Communications Officer – Call Taker

• Base Pay $23.69 / Hour
• Employee Type FT Exempt
• Required Degree High school

• Phone

Our next Communications Officer Academy is scheduled to begin November 9, 2026.

S alt L ake V alley E mergency C ommunications C enter (SLVECC) is Utah’s largest emergency communications center, providing 9-1-1 call-taking and police, fire, and medical dispatch services to communities throughout the Salt Lake Valley. Our employees serve as the critical connection between the public and first responders, gathering essential information, coordinating emergency resources, and helping ensure the right assistance reaches people when every second counts.

Through skill, compassion, and teamwork, we protect lives, support first responders, and strengthen public safety across the communities we serve.

At SLVECC, you’ll be part of a dedicated team that serves as a vital connection between our community and emergency responders. Every call matters , and your work will help ensure people receive the assistance they need when seconds count.

Through comprehensive training and hands on experience, you will develop advanced skills in communication, active listening, critical thinking, problem solving, and decision making under pressure. These valuable, lifelong skills will strengthen your confidence and prepare you to communicate and lead effectively in emergency situations and throughout your professional career and personal life.

We also offer a defined career progression designed to help you expand your expertise , take on greater responsibilities, and advance into leadership roles. Whether you continue growing your career at SLVECC or apply these skills to future opportunities, you will be prepared to lead with confidence and make a meaningful difference wherever your path takes yo u.

The Communications Officer I performs both 9-1-1 call taking and public safety dispatch functions. Responsibilities include answering, evaluating, prioritizing, documenting, and routing emergency and non-emergency calls, as well as coordinating resources and communicating critical information to police, fire, and emergency medical responders. The position uses telephone, radio, Computer-Aided Dispatch (CAD), and related systems while maintaining accuracy, confidentiality, and professionalism in a continuous 24-hour operation.

Salt Lake Valley Emergency Communications Center (SLVECC) offers qualifying employees a generous benefits package:

Building a career at SLVECC means becoming an essential part of the 9-1-1 system that serves and protects our community. The work our team performs makes a meaningful difference every day, and we are equally committed to supporting the people behind every call. Our comprehensive benefits package is designed to support your health, financial well being , professional development, and life beyond the communications center.

By investing in our employees, we strengthen the dedicated team our community relies on when every second matters. Here’s what you can expect:

• Competitive pay with potential for periodic pay adjustments & step increases.
• Employer supported retirement benefits through Utah Retirement Systems (URS).
• Comprehensive health insurance at affordable rates for employees and their famil ies.
• Employer paid dental insurance for employees & their famil ies.
• Employer paid vision insurance for employees & their families.
• Employer paid life and AD&D insurance for employees & their families.
• Short-Term & Long-Term Disability insurance .
• Employee Assistance Program (EAP), including wellness support for employees and their families.
• Health Savings Account (HSA) options.
• Voluntary supplemental health benefits, including:
  • Accident insurance.
  • Hospital…