Specialist, Campus ; Part-time

Job Summary

The Campus Experience Specialist supports the daily operations of the Student Success Navigation Hub and the Faculty Support Center at the assigned campus. As a frontline, student- and faculty-facing member of the Campus Experience team, the Specialist provides high-quality customer service, assists with campus way finding and resource navigation, and helps maintain welcoming and inclusive campus spaces. Working under the direction of the Manager of Campus Experience, the Specialist ensures consistent service delivery, supports campus life and operations, and contributes to a cohesive and coordinated One College Experience
. This position plays a key role in helping students navigate college processes, supporting faculty instructional needs, and promoting a sense of belonging on campus.

Monday – 12:30 pm – 7:00 pm

Tuesday – 12:30 pm – 7:00 pm

Wednesday – 12:30 pm – 7:00 pm

Thursday – 12:30 pm – 7:00 pm

• Provide warm, inclusive, and professional frontline service to students and visitors across in-person, phone, email, and virtual interactions.
• Assist students in navigating admissions, registration, financial aid basics, student records, testing/placement, and general college way finding.
• Offer triage and problem-solving for common questions, making timely referrals to appropriate campus and community resources.
• Support One Card operations, including card issuance, replacement, transit pass loading, and cash handling in accordance with college policies.
• Monitor and document service usage and common questions; share observations with the Campus Manager to support continuous improvement.
• Support lost‑and‑found procedures in line with campus protocols.

• Provide friendly, timely frontline assistance to faculty using the Faculty Support Center.
• Support instructional readiness by assisting faculty with supplies, mail distribution, printing, workspace support, and basic navigation of college systems and processes.
• Provide basic classroom and instructional technology support (e.g., classroom access, simple troubleshooting, connecting with IT, Canvas support when needed).
• Train or assist faculty in using printers, copiers, scanners, and basic instructional equipment.
• Monitor service usage and common faculty support needs; share trends or concerns with the Campus Manager.
• Maintain daily activity reports and help ensure the Faculty Support Center and faculty work areas remain clean, organized, and welcoming.
• Support final exam logistics as assigned.

• Promote a sense of belonging to foster inclusive, cohesive, and consistent campus experience.
• Help maintain a welcoming campus environment through signage updates, space readiness, and ensuring public areas reflect SLCC’s standards for inclusivity and belonging.
• Support campus life and operations through campus events, including room setup, signage placement, space preparation, and basic A/V coordination.
• Submit and track facilities, custodial, and IT work orders under the direction of the Campus Manger.
• Assist with classroom access, opening/closing routines, and campus safety procedures as assigned.
• Provide accurate general information about campus resources, services, events, and way finding.

• Communicate proactively with the Campus Manager of Campus Experience, sharing updates, service trends, concerns, and recommendations.
• Maintain accurate information about campus services, hours, locations, and institutional policies and procedures to ensure a cohesive, coordinated One College Experience
  .
• Participate in team meetings, required trainings, and professional development.
• Build strong working relationships with colleagues…