Power Generation Field Service Technician - Level III

Job Summary

Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.

• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
• Escalates unresolved issues to product specialists / Supervisor.
• Coaches and develops technicians and/or apprentices, transferring knowledge and experience to others; may provide work direction and review repair plans, parts lists, etc.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains service vehicle and tools for cleanliness and proper operation.
• Ensures adherence to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to the supervisor.
• Communicates effectively – Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus – Building strong customer relationships and delivering customer‑centric solutions.
• Develops talent – Developing people to meet both their career goals and the organization’s goals.
• Manages complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Manages conflict – Handling conflict situations effectively, with a minimum of noise.
• Self‑development – Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Health and Safety Fundamentals – Champions and models proactive health and safety behaviors by identifying, reporting, and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury‑free workplace.
• Diagnostics Application – Translates customer complaints to develop a troubleshooting plan; troubleshoots issues following guided work flows, procedures, specialized equipment, and diagnoses computer software to isolate failed components for a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems.
• Electronic Service Tool Application – Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
• Engine Systems Interactions – Interprets and analyzes interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications and measurements to diagnose and repair.
• Power Generation Systems Knowledge – Demonstrates knowledge of Cummins and industry standards, complying with all safe work procedures and PPE; interprets and analyzes power generation system operation and integration (switch gear, power system controls, UPS, etc.) by applying tools, service publications and measurements.
• Product Repair and Maintenance – Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time; disassembles and assembles engines or generators following guidelines to ensure a clean environment; inspects and replaces parts and components to minimize customer cost of ownership; performs progressive damage checks to restore to pre‑failure condition.
• Service Documentation – Creates and verifies customer, equipment, and technical information; captures specific data using required service tools; documents…