Loan Audit & Customer Service Specialist

Overview

Utah Housing Corporation (UHC), located in West Valley City, Utah
, is seeking a full-time, in-office New Loan Audit & Customer Service Specialist to join our Mortgage Servicing Department
. This position supports daily mortgage servicing activities by assisting homeowners, processing requests, maintaining loan records, and performing a variety of clerical and operational functions.

UHC's mission is to serve Utah's housing needs through finance and innovation. We are guided by core values - integrity, respect, communication, teamwork and collaboration, and growth and development - which shape how we work together and how we support the communities we serve. We are looking for someone who embodies these values in their daily work and takes pride in contributing to a purpose-driven organization.

The New Loan Audit & Customer Service Specialist position pays between $41,600 and $51,043 annually, based on education and experience. UHC offers a comprehensive benefits package, including employer contributions to Utah Retirement Systems (URS), Public Employees Health Program (PEHP) traditional health plans, and a high-deductible health plan with employer contributions to a Health Savings Account (HSA). Additional benefits include dental and vision coverage, flexible spending accounts for medical and dependent care, group term life and accident insurance, and options for 401(k), 457, IRA, and Roth IRA plans.

Employees also enjoy an onsite fitness center, a 1.6-mile walking path, 30 minutes of paid daily exercise time, and a convenient onsite market. UHC provides a supportive, coaching-oriented work environment.

As our New Loan Audit & Customer Service Specialist
, you will play a key role in ensuring the accuracy of newly acquired mortgage loans. You will review and audit loan data against Deeds of Trust, Notes, and other loan documents, verify both first and second mortgage information, make necessary corrections, and complete related tasks to ensure loans are accurately reflected in our servicing system. Your attention to detail will help maintain data integrity and support a smooth onboarding process for newly purchased loans.

In addition to loan auditing, you will provide outstanding customer service by responding to homeowner inquiries, handling inbound and outbound calls, assisting with payoff requests and mortgage verifications, supporting walk-in customers with payments and counseling appointments, and processing loan-related documentation. You will also help identify and route hazard insurance correspondence, maintain accurate loan records, and support a variety of servicing functions that contribute to an exceptional customer experience.

This position also helps maintain an organized and efficient office environment by ensuring customer forms, payment envelopes, counseling rooms, and printers are properly stocked and operational. Cross training in other servicing functions may be required to provide departmental support and backup coverage.

New Loan Audit & Customer Service Specialist candidates must possess a high school diploma, GED, or equivalent. A minimum of one year of customer service, mortgage servicing, call center, or related experience is required. Successful candidates will demonstrate excellent verbal and written communication skills, strong attention to detail, organizational ability, and a professional phone presence. Proficiency in Microsoft Excel and Word is required, along with the ability to adapt to changing priorities and work effectively both independently and as part of a team.

If you feel you would be a good fit for this position, please complete our mobile-friendly application. We look forward to meeting you.