Collections Analyst, Assoc

Associate Collections Analyst

This is an exciting opportunity to work with a growing fintech company!

• As a Collections Associate on the Collections team, you’ll serve as flexible, floating support across our full suite of 8 products spanning all entities. No two days look the same in this role — you’ll move between products and queues based on where the team needs you most, supporting case influxes, providing backup coverage, and stepping in wherever collection efforts need reinforcement.
• You’ll be equipped with comprehensive training essentials to build fluency across our products, then given the autonomy to float where the work is. The Collections team owns the end-to-end collections process — reviewing each account to determine the best approach, then executing that plan to bring in the maximum amount of revenue.
• The ideal candidate brings collections knowledge and experience, possesses a customer-centric mindset, and can contribute strongly individually and as part of a small but high-performing team to optimize collection efforts and deliver on critical financial targets.

• 1-2+ years of direct collections experience preferably in ecommerce, payments, financial service or a similar industry
• Proven ability to learn, adapt and train on new processes and procedures — this role touches 8 products, so adaptability is essential
• Comfort with a highly variable day-to-day, shifting between products and case types based on team needs
• Logical and rational thinker with demonstrated data analysis and investigative skills
• Excellent organizational and time management skills — must have ability to prioritize and balance multiple tasks simultaneously
• Strong interpersonal and decision-making skills with ability to resolve conflicts and build relationships within a dynamic organization
• Nice to have:
  Knowledge of payment processing methods including ACH, check, digital wallet, international payments, virtual and credit cards

Pay Rate: $21.62/hour