Neighborhood Services Division Manager

Description

Come join a team dedicated to making a positive impact in our community, where the well‑being of our residents is always our top priority. We offer flexible scheduling options (based on position) and foster professional growth through comprehensive training programs and learning opportunities. Shape your future in a career that empowers you to make a difference and thrive in a collaborative, purpose‑driven environment.

The Neighborhood Services Division Manager oversees the daily operations of the division and reports to the Community Engagement and Culture Department Director. This role promotes and strengthens the City’s citizen development strategic objective. Promotes crime prevention programs such as neighborhood watch and facilitates neighborhood association development throughout the City. Works as a contact of the My Hometown Initiative focusing on resident access to resources and quality of life improvement, neighborhood development, and facilitating partnerships with community partners.

Works with City staff in developing and maintaining communication between residents, neighborhoods and all City departments. Works with neighborhoods in defining problems and issues in order to develop and approve programs focused on strengthening neighborhoods, families and youth in the community.

• Manages day-to-day programs, operations and staff of the Neighborhood Services Division.
• Manages day-to-day programs and operations of the Neighborhood Watch program.
• Manages day-to-day programs and operations of the resident committees assigned to the division.
• Acts as a City liaison with residents and community partners, addressing public inquiries on neighborhood issues or City services.
• Develops and maintains relationships between the City and community program partners, coordinating with various community-based groups, agencies, schools, committees, and other organizations to plan and develop programs benefiting residents and maximizing participation.
• Promotes and encourages participation in the My Hometown initiative and other neighborhood programs.
• Plans and schedules meetings, programs, presentations, and special events by conducting research to understand the community’s needs.
• Attends evening and weekend meetings and events, preparing presentation materials, setting up displays, delivering presentations, and answering questions.
• Assists with planning and implementation of citizen education campaigns.
• Assists with maintenance of City website and social media platforms.
• Answers public inquires on neighborhood issues or questions about City services.
• Coordinates City participation in partner community events.
• Plans and implements City-wide community events.
• Coordinates City participation in Giving Tree.
• Plans and facilitates neighborhood meetings, education workshops, safety fairs and other public forums that are often in the evenings. Schedules and organizes appropriate City Staffing at Neighborhood meetings.
• Conducts research on programs to advance the City’s strategic plan. Assists in strategic communication with the public.
• Provides staff assistance to other committees and organizations as assigned.
• Researches, creates, and distributes strategic communication materials.
• Researches new opportunities and programs to advance the City's strategic plan.
• Coordinates with City departments, community groups, and other organizations to help address neighborhood issues.
• Prepares written reports on current and long-range community‑enhancement strategies.
• Performs other related duties as assigned.

• Supervises the Neighborhood Services Division staff.
• May supervise volunteers in neighborhoods and interns in pursuit of advancing neighborhood…