IT Repair Warehouse Technician

About App Direct

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. App Direct offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

Recently acquired by App Direct, the Firstbase team empowers the hardware lifecycle management and hardware purchase offering on the App Direct Marketplace. The team is focused on building interactions between App Direct and Firstbase while maintaining and growing Firstbase's existing user base and product offerings.

Recently acquired by App Direct, the Firstbase team empowers the hardware lifecycle management and hardware purchase offering on the App Direct Marketplace. The team is focused on building interactions between App Direct and Firstbase while maintaining and growing Firstbase's existing user base and product offerings.

Join a growing team handling retired IT assets for resale, redeployment, and recycling. We’re looking for a hands‑on, detail‑oriented Warehouse Technician skilled in IT Asset Disposition (ITAD), reverse logistics, and electronics remarketing.

You’re meticulous, organized, and comfortable in a fast‑paced warehouse. You quickly learn new systems, troubleshoot hardware issues, and reliably follow processes and documentation. You enjoy hands‑on problem solving, can lift and move equipment safely, and take pride in accurate tracking and preparation of every asset.

At App Direct, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each App Director as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling App Directors to embrace their uniqueness to do their best work.

As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At App Direct we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see App Direct Privacy Notice:

• Receive, inspect, tag and log mixed lots (laptops, monitors, peripherals) using our WMS and maintain strict chain‑of‑custody.
• Identify hardware (CPU, RAM, drive type/model) and sort into workflows:
  Resale, Wholesale, Harvest, Recycle.
• Perform cosmetic grading (A–D) and functional testing (keyboard, trackpad, ports, webcam). Record condition notes to support pricing.
• Execute data sanitization to NIST standards and monitor wiping servers.
• Carry out basic refurb and repairs (cleaning, battery changes, remove tags), harvest usable parts (RAM, SSDs, adapters).
• Track inventory and perform cycle counts; pick, pack, and ship DTC and pallet freight with proper packing and manifests.

• 2+ years experience in computer repair with specific ITAD, electronics recycling, or reverse logistics exposure.
• Strong hardware s (laptop models, SSD/HDD types).
• Experience grading used electronics for resale.
• Comfortable with WMS, Windows & Apple devices, diagnostic tools, and data‑erasure software.
• Exceptional attention to detail when logging serials and conditions.
• Physically able to lift up to 50 lbs and stand for extended periods.

Preferred Qualifications

• 2+ years warehouse experience.
• Familiarity with Blancco, Bit Raser or similar erasure tools.
• Ability to troubleshoot minor hardware (reseat RAM, swap drives).
• Forklift certification a plus.