Public Safety Systems Administrator

• Employee Type NON EXEMPT
• Required Degree High school
• Manage Others No

Salt Lake Valley Emergency Communications Center is seeking a specialized Public Safety Systems Administrator to manage the critical data infrastructure supporting emergency response. This hybrid role focuses on the high-level administration, maintenance, and integrity of the Geographic Information Systems (GIS) and Computer-Aided Dispatch (CAD) databases that support 911 operations across Salt Lake County.

• Administer, configure, and maintain the CAD system and its associated enterprise geodatabases to ensure 24/7 reliability for emergency services under the direction of the Sr. CAD Administrator.
• Manage GIS database tables, forms, and reports, ensuring seamless data flow between mapping layers and dispatch functions under the direction of the Sr. GIS Administrator.
• Perform critical system maintenance, including updates, patches, and backups to safeguard public safety data.
• Monitor and maintain data accuracy and integrity within the CAD system, conducting regular audits and performance reviews.
• Coordinate hardware maintenance with the Technical Services teams to ensure infrastructure stability.

• Establish and implement GIS standards, protocols, and best practices to ensure database consistency and regulatory compliance.
• Oversee the integration of complex datasets—including address points, road networks, and jurisdictional boundaries—into the CAD and MDT environments.
• Conduct rigorous Address Verification Quality Assurance (QA) checks to ensure precise emergency call routing.
• Resolve data discrepancies and performance bottlenecks affecting real-time dispatch operations.

• Provide advanced technical support and guidance in database planning and the development of new system solutions.
• Collaborate with local and state agencies to standardize spatial data across multiple jurisdictions.
• Develop and deliver technical training for staff and agency partners to ensure efficient use of mission-critical systems.
• Partner with vendors for software upgrades, system migrations, and the implementation of disaster recovery protocols.

• Environment
  :
  Hybrid office setting with extended periods of computer-based administration.
• Physical
  :
  Regular standing and walking; occasional lifting of equipment up to 40 pounds.
• Schedule
  :
  Must maintain regular attendance during operating hours, with the understanding that there is potential for evenings, weekends, and on-call shifts as needed.

• Education
  :
  High School diploma or equivalent;
  Associate’s degree or equivalent work experience preferred.
• Experience
  : 2+ years of combined education and/or experience in CAD/GIS systems administration and or enterprise database management preferred.
• Technical Skills
  :
• Strong working knowledge of database management programs, procedures, and applications.
• Experience with system administration, troubleshooting, and hardware/software support in an enterprise environment.
• Familiarity with Windows-based mapping technologies and CAD system functionality.
• Licenses
  :
  Valid Utah driver’s license (or ability to obtain within 2 weeks of hire).
• Compliance
  :
  Ability to pass drug screening, fingerprinting, and a comprehensive criminal background check.

• Bachelor’s degree in information technology, Computer Science, GIS, or a related field.
• Proficiency in ESRI software, including ArcGIS Enterprise Server and Geodatabase Administration.
• Experience with Public Safety systems (e.g., Versaterm) or 911 dispatch operations.

SL Valley Emergency Communications Center is an Equal Opportunity Employer