Venue IT Support Representative

Company Overview

Live Nation Entertainment is the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship, among others.

Live Nation’s Concerts Division is looking for a Venue IT Support Representative who will provide onsite IT support at Live Nation events and venues. The role involves troubleshooting, liaising with remote teams, and ensuring technology readiness for shows.

• Provide onsite IT troubleshooting assistance to venue administrative, operations and production staff.
• Identify, track and resolve persistent issues, reporting problems to remote support or service delivery teams following escalation procedures.
• Act as an onsite liaison with remote IT support teams to troubleshoot reported issues.
• Serve as the onsite contact and provide guided access for visiting IT service or support providers.
• Assist tour production by establishing artist Internet connectivity or fulfilling artist/tour IT riders prior to and on day of show.
• Provide proactive day‑of‑show IT event support to ensure no outstanding hardware or software issues with point‑of‑sale or access control technologies before gates open for fans.
• Assist with deployment, inventory management and maintenance of onsite IT equipment including POS terminals.
• Develop and demonstrate comprehensive understanding of venue network connectivity and deployed technologies.
• Participate in seasonal IT preparation and validation, as well as shutdown and winterization.
• Assist with extension of existing venue IT infrastructure or implementation of new infrastructure for special events such as festivals or private events.

• Knowledge of Apple iOS, MS Windows and network technologies is preferred.
• Strong communication skills (oral and written) with a professional style.
• Self‑motivated, capable of independent reasoning and troubleshooting.
• Highly organized with strong attention to detail.
• Reliable and dependable team player who can also work independently with little supervision.
• Adaptable to a constantly changing and at times stressful work environment.
• Valid driver’s license, reliable vehicle and clean driving record.
• Flexible scheduling, including ability to accommodate evening and weekend on‑call shifts, holidays and extended hours for events and summer festivals.

Live Nation is passionate and committed to a diverse workplace and encourages applications from all individuals regardless of gender, race, sexual orientation, religion, age, disability status, and other protected categories. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed, family and medical leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex (including pregnancy and related conditions), gender identity, sexual orientation, or any other basis protected by applicable law.

Live Nation will consider qualified applicants with criminal histories in compliance with the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and other similar laws.

Live Nation also affords equal employment opportunities to qualified individuals with disabilities and will provide reasonable accommodations for known physical or mental limitations for qualified applicants, including accommodations related to pregnancy as per applicable law.

Applicants are invited to identify reasonable accommodations to assist them in performing the essential functions of the position. Any applicant requiring accommodations should contact a Human Resources Representative.