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Sr Administrator; Support & Operations

Job in West Valley City, Salt Lake County, Utah, 84119, USA
Listing for: HCL Technologies
Full Time position
Listed on 2026-07-03
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 50000 - 70000 USD Yearly USD 50000.00 70000.00 YEAR
Job Description & How to Apply Below
Position: Sr Administrator (Support & Operations)

Role Overview

Member of on-site support teams across EMEA, responsible for delivering customer-facing end-user support, ensuring positive customer experience, and exceeding customer expectations.

What You Will Do
  • Provide end-user support, break-fix and support in Microsoft environment
  • Imaging/re-imaging end-user IT devices
  • IT infrastructure equipment support
  • Coordinate with vendors/contractors
Why It Might Be a Fit
  • Autonomous, self-motivated, and able to act with limited support and supervision
  • Deep knowledge of Service Now and ITIL processes
Requirements
  • Timely resolution of workstations, mobile, hardware and software problems within SLAs
  • Deep knowledge of Service Now
  • Ownership, leadership, communication, and liaison with key contacts
  • Autonomous, self-motivated, and able to act with limited support and supervision
Benefits
  • Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
  • Employee assistance program
  • 401(k) retirement plan
  • 10 days of paid time off per year
  • 10 paid holidays per year
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