Sr Administrator; Support & Operations
Job in
West Valley City, Salt Lake County, Utah, 84119, USA
Listed on 2026-07-03
Listing for:
HCL Technologies
Full Time
position Listed on 2026-07-03
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Role Overview
Member of on-site support teams across EMEA, responsible for delivering customer-facing end-user support, ensuring positive customer experience, and exceeding customer expectations.
What You Will Do- Provide end-user support, break-fix and support in Microsoft environment
- Imaging/re-imaging end-user IT devices
- IT infrastructure equipment support
- Coordinate with vendors/contractors
- Autonomous, self-motivated, and able to act with limited support and supervision
- Deep knowledge of Service Now and ITIL processes
- Timely resolution of workstations, mobile, hardware and software problems within SLAs
- Deep knowledge of Service Now
- Ownership, leadership, communication, and liaison with key contacts
- Autonomous, self-motivated, and able to act with limited support and supervision
- Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
- Employee assistance program
- 401(k) retirement plan
- 10 days of paid time off per year
- 10 paid holidays per year
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