Application Analyst – Imaging System

• This position is responsible for standard level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support.
• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution.
• Gathers, validates, and translates technological requirements into design and development specification while providing product management.
• Configures, tests, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.).
• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.
• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting.
• Solves common issues, incidents, and problems according to agreed upon service levels and according to department standards.
• Serve as PM and complete PM functions for small to mid-size projects with multiple teams.
• Collaboratively works with peers, internal and external stakeholders, and vendors.
• Follows documentation and change management standards.
• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.

• Bachelor's degree is preferred in information technology, healthcare, business, or related field.
• Two (2) years of work experience, or actively working towards a bachelor's degree with 4 years' experience working within a related area.
• Will be required to certify on one or more Epic applications and maintain certification.
• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word.
• Strong IT support and service desk experience with a proven ability to troubleshoot and resolve technical issues.
• Experience supporting computer hardware, software, and related technology systems in a healthcare environment.
• Knowledge of radiology workflows and imaging applications, including PACS, Power Scribe, Radiant, Medicalis, Visage, Synapse, or related systems preferred.

Demonstrates expertise in IT application support, including planning, designing, and optimizing systems while ensuring effective communication with stakeholders. Proficient in troubleshooting technical issues and managing projects within a healthcare environment.

• IT Support Experience
• Epic Application Certification
• Microsoft Office Suite Proficiency
• Healthcare Technology Systems Support
• Radiology Workflows Knowledge

• Application Support
• System Configuration
• Technical Troubleshooting
• Project Management
• Workflow Documentation

• Collaboration
• Problem Solving
• Communication

• Epic Application Certification

• Healthcare
• Information Technology
• Technical Support
• Service Desk
• Imaging Applications

• PACS
• Power Scribe
• Radiant
• Medicalis
• Visage
• Synapse
• Microsoft Excel
• Microsoft Visio
• Microsoft Project
• Microsoft Power Point