Interface Delivery Analyst

AdvancedMD

AdvancedMD is a unified cloud suite of medical office software hosted on Amazon Web Services/AWS including practice management, electronic health records, and patient engagement, and offers managed medical billing services for independent practices. AdvancedMD serves an expansive national footprint of 65,000 practitioners across 14,000 practices and 900 independent medical billing companies. 8.8M insurance claims are processed every month on the AdvancedMD billing platform!

Are you a healthcare interoperability expert who thrives on solving complex integration challenges? AdvancedMD is seeking a skilled and client-focused Interface Delivery Analyst to join our growing team. In this role, you’ll play a critical part in the delivery, support, optimization, and ongoing evolution of data interfaces between AdvancedMD and external systems, ensuring reliable, scalable, and secure data exchange across a wide range of interoperability technologies.

As an Interface Delivery Analyst
, you will serve as a trusted technical resource for customers, partners, and internal stakeholders, combining strong technical troubleshooting skills with cross-functional collaboration and process improvement. You'll support complex interoperability use cases spanning APIs, FHIR, HL7 (including ADT and SIU), ODBC, and lab integrations, while contributing to the stability and growth of AdvancedMD’s integration ecosystem. In addition to hands‑on delivery and support, you'll help design and maintain AI‑assisted tools that improve case resolution speed and knowledge accessibility.

This is an exciting opportunity to join a healthcare technology leader where your technical expertise and client relationships will directly shape the reliability of the systems providers depend on. If you thrive in a collaborative, fast‑paced environment and want to build impactful connections that make a difference in healthcare, we want to hear from you!

• Deliver, support, and maintain healthcare data interfaces using APIs, FHIR, HL7 (including ADT and SIU), ODBC, lab integrations, and other interoperability technologies
• Analyze customer and partner use cases to recommend appropriate integration approaches aligned with platform capabilities
• Troubleshoot complex interface issues through message analysis, configuration validation, mapping review, and root‑cause identification
• Manage interface work from intake through resolution, coordinating with internal teams and external stakeholders
• Act as a technical point of contact for customers, vendors, and implementation partners during interface delivery and support activities
• Support and maintain technical relationships with key account clients and integration partners
• Coordinate with third‑party vendors (e.g., labs, EHRs, API and ODBC consumers) to clarify requirements, resolve issues, and validate outcomes
• Communicate technical concepts clearly to both technical and non‑technical audiences, including Support, Implementation, Sales, and Product teams
• Serve as an escalation resource for complex interoperability cases that exceed standard support workflows
• Identify recurring issues or patterns and communicate findings to Engineering and Product teams
• Provide coverage support to ensure continuity of interoperability services during capacity gaps or escalations
• Identify opportunities to improve interoperability workflows, documentation, tooling, and delivery consistency
• Contribute to the development and maintenance of SOPs, standards, and internal documentation
• Support adherence to data security, compliance, and interoperability standards, including HIPAA and internal policies
• Assist with initiatives aimed at improving operational efficiency, visibility, and scalability
• Design, build, or maintain internal tools, scripts, or AI‑assisted solutions that improve case resolution speed, reduce repetitive work, and increase knowledge accessibility
• Balance innovation with compliance by ensuring automation and tooling solutions adhere to security and PHI‑handling requirements
• Demonstrate the ability to work effectively with AI tools by writing high‑quality prompts, providing clear context and…