IT Support Specialist

Description
3form is an Armstrong World Industries (AWI) company.

Job Details

Description
3form is an Armstrong World Industries (AWI) company.

The IT Support Specialist position is an AWI position.

This position is based in Salt Lake City, UT, and the role reports up through AWI.

What does it mean to work at Armstrong? It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By Joining Us, You'll Have The Opportunity To Make The Most Of Your Potential. Alongside a Competitive Remuneration Package, You Will Receive

• A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
• Personal development to grow your career with us based on your strengths and interests.
• A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
• A working culture that balances individual achievement with teamwork and collaboration. We draw on each other’s strengths and allow for different work styles to build engagement and satisfaction to deliver results.

The Manufacturing Solutions Specialist is an entry-to-mid-level individual contributor responsible for providing foundational technical support and assisting with the maintenance of software, infrastructure and application components within the manufacturing environment. As the junior-most role in the technical track, the Specialist focuses on executing defined tasks, diagnosing routine technical issues, and supporting the implementation of solutions under the guidance of Analysts and Architects.

The role is primarily centered on day-to-day operational support and providing on-site or remote troubleshooting to ensure business continuity for manufacturing systems and users.

What’s In It For You

• Gain hands-on experience with real-world manufacturing applications
• Exposure to software, data, and infrastructure in manufacturing
• Opportunity to grow into an Analyst-level role
• Make a direct impact on daily operations and system reliability

What You’ll Do

• AI & Data Support:
  Leverages approved AI tools (such as Copilots or LLMs) to assist in troubleshooting and documentation, while supporting the integrity of manufacturing data sets used in predictive models and automated reporting.
• Application Support:
  Assists in the basic configuration, testing, and maintenance of business-specific custom and standard applications.
• Requirements Gathering:
  Participates in meetings with business users to document current processes and help identify technical requirements for system improvements.
• Change Management:
  Supports the promotion of code and configuration changes by drafting basic functional specifications and performing initial validation testing.
• Project Assistance:
  Acts as a technical resource on small systems or business projects, completing assigned tasks within established timelines.
• Documentation:
  Maintains accurate and up-to-date documentation for existing processes, system topologies, and end-user training materials.
• Operational Maintenance:
  Monitors system performance and performs routine administrative tasks to ensure optimal daily operations.
• Incident Response:
  Serves as a point of contact for user incidents, providing timely resolution for common software and infrastructure problems or escalating complex issues to an Analyst.
• Standardization:
  Follows established best-practice standards and policies to ensure global consistency across manufacturing sites.
• Vendor Coordination:
  Assists in gathering data or technical details required for vendor interactions and support tickets.
• Continuous Learning:
  Researches emerging technologies and manufacturing trends to build the foundational knowledge necessary for advancement to the Analyst level.

What Will Make You Successful

• AI Literacy:
  Foundational understanding of Generative AI principles and a proactive interest in applying…