Service Desk Specialist lll- Sheriff's Office

$51,564.00 - $77,346.00
* DOE
+ $1 per hour worked in environmental Pay

$51,564.00 - $77,346.00
* DOE
+ $1 per hour worked in environmental Pay

Provides advanced desktop support for Salt Lake County users at local and remote sites. Responds to trouble calls, performs day-to-day helpdesk operations duties, and provides technical support to county staff as needed.

Four (4) years of equivalent experience in a similar environment, plus three (3) certifications (see below) OR an equivalent combination of experience and education, such as an Associate’s degree in an Information Technology/STEM-related field. Education will not substitute for one (1) year of experience.

Preferred Certifications ITIL Foundations, A+, MCP, MCDT, CCNA, CCDA, Network+, Networking Essentials, MCSA, MCSE, or other equivalent certifications.

Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

• Maintains, administers, and architects deployment tools/and servers that are utilized for new system and application deployments.
• Maintains, Administers, and architects network print servers and queues.
• Maintains and administers software scans for reporting applications and software tracking/licensing.
• Utilizes and administers Lan Sweeper and Tanium for application rollouts, scans, configuration changes, and identifying how scripting should be utilized.
• Provides advanced technical assistance to Desktop Technical Support Specialists I.
• Diagnoses, repairs, and installs computer-related hardware and/or software systems. Manages, maintains, installs, troubleshoots, and upgrades computer systems, servers, printers, point-of-sale systems, mobile devices, and peripheral devices for performance and security-related issues.
• Manages, updates, and maintains network print servers, domain users, and VoIP accounts.
• Manages, automates, updates, and backup Microsoft Deployment Servers.
• Creates deployment packages where applicable for various end-user applications, utilizing deployment scripting.
• Provides desktop networking connectivity (including wireless) support.
• Provides advanced assistance through the Help Desk's Technical Support Line.
• Develops, updates, and maintains technical documentation.
• Analyzes trends to prevent negative impact on infrastructure.
• Conducts after-action reviews, addresses root causes, and records resolution findings.
• Coordinates activities with network services, security, application, and infrastructure groups.
• Evaluates vendor-supplied software. Assists management and customers in making appropriate decisions regarding needed hardware sizing, configuration, etc.
• Configures operating systems to support applications.
• Develops new strategies and IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction.
• Ensures proper and reliable equipment operation, properly maintains and applies security updates to workstations and mobile devices as needed.
• Provides advanced in-house technical support for IT technicians in all Divisions of Salt Lake County.

• Technical hardware, software, security, and associate peripherals
• Client Server desktop support, Helpdesk functions such as experience with incident ticketing and tracking systems
• Cloud solutions and their impact on end-users

• Communicate effectively both verbally and in writing
• Solve complex problems; effectively apply general principles to specific conditions
• Facilitate projects and meetings as assigned
• Analyze business and technical processes and determine ways of making them more efficient
• Remain calm under stress and quickly adjust, evolve, and multitask between several competing priorities at once
• Maintain confidentiality and professionalism

Work duties are typically performed in a general office setting.

Be available 24/7 as needed to support the IT organization and County business needs.

This position works in the Salt Lake County Jail (which is a locked down facility), has direct contact with prisoners, and may be exposed to stress because of human behavior in a jail environment.