Restructure Manager

The Restructure Manager plays a critical leadership role in overseeing the daily operations of the Restructure team and supporting other managers within the Indirect Lending Origination group. This individual acts as a key resource for team members by managing escalations, offering operational guidance, and driving training and development initiatives. The Restructure Manager collaborates closely with leadership on strategic projects, performance reporting, and risk mitigation efforts—ensuring consistency, efficiency, and excellence in all processes.

On-Site in West Valley City, UT

Monday
- Friday 8am-5pm; some Saturdays

• Act as a primary resource for Restructure Specialists by providing support on system use, processes, and application decisions.
• Collaborate across restructure teams to ensure application reviews are consistent, compliant, and aligned with One Main’s lending policies.
• Provide cross-coverage between both Restructure teams as needed to maintain workflow balance and service levels.

• Address complex or high-risk escalations, including dealer complaints, with professionalism and urgency.
• Maintain a balanced approach to resolving issues—mitigating risk while preserving dealer relationships and ensuring a positive customer experience.

• Conduct regular one-on-one check-ins and coaching sessions to foster team member growth and performance.
• Lead continuous training efforts to ensure current team members stay aligned with updated policies and evolving business strategies.
• Onboard and train new Restructure Specialists, Dealer Relationship Representatives (DRRs), and Internal Sales Representatives on key workflows, including Contract Resolution and Underwriting.

• Partner with leadership on strategic initiatives, performance tracking, and implementation of process improvements.
• Assist in compiling and analyzing reporting to drive team performance and identify areas of opportunity.
• Represent the Restructure team in cross-functional meetings and collaborate with other departments to streamline operations.

• Minimum of 5 years of experience in indirect lending, underwriting, or restructure roles; prior leadership or team lead experience preferred.
• In-depth understanding of One Main’s indirect lending products, systems (e.g., Bedrock, Route One, Dealer Track), and compliance standards.
• Excellent communication, coaching, and interpersonal skills.
• Strong problem-solving ability with a strategic mindset.
• Ability to prioritize, multitask, and lead effectively in a fast-paced, performance-driven environment.
• Collaborative team player with a passion for developing others and driving results.

One Main Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with One Main.

Because team members at their best means One Main at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)