Retail Sales Associate

Overview

Full-Time Retail Sales Associate to join our Team. Pay: $14.00 to $17.00 per hour. We offer a commission structure that pays you for every transaction you process, with potential to earn UP TO 8% on transactions (which could average an additional $4.00 per hour on top of your hourly rate).

• Comprehensive Medical, Dental, Vision, Life, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Access to withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: one week after six months; additional week after one year; two weeks on each anniversary thereafter (state/local adjustments apply).
• Sick/Personal: 8 hours after 6 months; 16 hours each anniversary thereafter (years 2-5); 24 hours after five years.
• Employee discounts on the first day of active employment.
• Tuition Reimbursement up to $2,000 per year for full-time employees who meet program requirements.
• Access to First Cash discounts, 401k after six months, and pet insurance.
• Other benefits as listed by the employer.

We are seeking entry-level, full-time sales associates in pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both lending and retail sides. Engages with customers to process sales, loans, and other transactions and thrives on engaging with customers to assist with inquiries and problem resolution. Associates work with jewelry, general merchandise, tools, electronics, firearms (in FFL locations), and more.

The Full-Time Pawnbroker / Retail Sales Associate offers hourly wage plus commission based on productivity. Pay varies by location, qualifications, and experience.

• Greets and interacts with customers to develop rapport and recommend appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains merchandise displays.
• Performs sales and loan transactions per policies, procedures, practices, and regulatory requirements.
• Handles cash and negotiable items per policies and regulatory requirements.
• Answers incoming calls per company standards.
• Communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, showing respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Completes the assigned training successfully.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to stand, walk, and perform duties for extended periods.
• Ability to work with firearms and to become firearms certified.
• May assist customers on exterior of the building or retrieve products stored in exterior storage areas.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to serve customers, work with people, and be team-oriented.
• Ability to multi-task in a fast-paced environment.
• Ability to perform basic math calculations.
• Cash handling experience preferred.
• Must be able to work at multiple locations as needed.
• Flexible retail schedule including weekends and holidays.
• Computer literate and able to operate POS systems.
• Bilingual applicants are encouraged to apply.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers can earn 2-8% commission based on the gross profit of personal performance. Details provided during interview.

Note:

This description is not all-inclusive. Management may assign or reassign duties at any time. Duties may change due to accommodations or other reasons.

Arbitration notice and other required statements as in original.

Pay rates will not be below applicable local minimum wage requirements.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. First Cash will provide reasonable accommodations for qualified individuals with disabilities.