Customer Service​/Inside Sales Representative

Customer Service / Inside Sales Representative

Desert Tech — West Valley City, Utah Full-Time | $17–$23 per hour, plus commission opportunities

Build Your Career With Desert Tech

Desert Tech is seeking motivated individuals to join our customer service and sales team. This multi-level position may be structured as a Customer Service Representative, Inside Sales Representative, or a combination of both, depending on the candidate's experience, capabilities and career goals.

Whether you are looking to begin a career in sales or already have experience developing customer relationships and generating revenue, this position offers an opportunity to grow with a premium American firearms manufacturer.

Compensation and Career Growth

• $17–$23 per hour, depending on experience, qualifications and assigned responsibilities
• Opportunities to earn additional commission based on sales performance
• Product and sales training
• Performance-based advancement opportunities within Desert Tech's sales department
• Employee benefits and product-related perks

Customer Service Responsibilities

Candidates beginning in the customer service track may be responsible for:

• Responding to customer and dealer inquiries by telephone, email and other communication channels
• Providing accurate information regarding products, pricing, availability and order status
• Entering and processing customer and dealer orders
• Helping resolve customer concerns professionally and efficiently
• Maintaining accurate customer records and communication history in the CRM
• Developing strong working knowledge of Desert Tech products and policies
• Identifying sales opportunities and directing qualified customers to the appropriate sales representative

Inside Sales Responsibilities

Candidates with applicable sales experience may also be responsible for:

• Building relationships with existing dealers and customers
• Conducting outbound calls and following up on sales opportunities
• Reactivating inactive accounts and developing new business
• Recommending products based on customer and dealer needs
• Preparing quotes, following up on open opportunities and closing sales
• Promoting current products, programs and dealer incentives
• Maintaining an organized pipeline and documenting sales activity in the CRM
• Achieving assigned sales and activity goals

What We're Looking For

• Strong written and verbal communication skills
• A professional, helpful and confident approach to customers
• Dependability, organization and attention to detail
• Ability to learn technical product information
• Comfort working with telephone, email, CRM and order-management systems
• Ability to take initiative and follow through on commitments
• Interest in developing customer-service and professional sales skills
• Firearms knowledge or industry experience is helpful, but not required

Position Level

Final title, responsibilities and starting compensation will be determined by the candidate's experience and demonstrated capabilities:

• Customer Service Representative:
  Entry-level customer support, order processing and product education
• Customer Service/Inside Sales Representative:
  Customer support combined with account development and sales responsibilities
• Inside Sales Representative:
  Outbound sales, account growth, lead follow-up and revenue responsibility

High-performing customer service representatives may be considered for expanded sales responsibilities and advancement based on reliability, product knowledge, CRM proficiency, customer-service performance and demonstrated sales ability.

Apply Today

If you are customer-focused, motivated to learn and interested in building a career with Desert Tech, we encourage you to apply. Please submit your résumé along with a brief explanation of your customer service, sales or firearms-industry experience.