Membership Advisor; Inside Sales Representative

Job Summary

We areseekinga driven andpeople-focused

Inside Sales Representative to join ourinboundteam. In this role you will connect with prospective and current community members over the phoneand in-person, introduce them to Vamos Health's membership model, and guide them through enrollment. This is a fast-paced, metric-driven environment where your communication skills, bilingual fluency, and persistence translate directly into impact and earnings.

You do not need a background in healthcare — you need the ability to have a real conversation, overcome objections, and close. We'llteach you the rest.

Component
Details:

Base Salary $31,000

Exempt through the inside sales exemption

A bonus is earned for every membership sold, regardless of volume — there is nominimumthreshold before bonuses begin:

Component
Details

Core Membership
$10 per enrollment

Vital Membership
$6 per enrollment

Vamos+ Membership
$6 per enrollment

Vamos Tele Membership
$7 per enrollment

VamosOBMembership
TBD

Inside Sales Representatives are not subject to chargebacks. All bonuses earned are final once the pay period closes.

40

CMEs per pay period

In addition to sales volume, representatives are evaluated on:

• Call quality and professionalism on every interaction

• Accuracy of enrollment data entered into
  
  Hint / Cerebro systems

• Adherence to compliance guidelines during member enrollment conversations

• Responsive participation in coaching sessions, team huddles, and training

• Contact prospective and current community members by phone to introduce Vamos Health membership plans

• Clearly explain membership benefits, pricing, and what to expect — in Spanish and English

• Guide prospects through the enrollment process from first contact to completed sign-up

• Follow up on warm leads, past inquiries, and lapsed members to re-engage interest

• Consistently meet
  40 CMEs per pay period

• Answer member questions with patience, accuracy, and care

• Identify the right membership tier for each prospect based on their household situation and needs

• Escalate billing, clinical, or complex member issues to the appropriate internal team

• Enter all enrollment data accurately into Hint / Cerebro at time of sign-up

• Log all call activity and member interactions in the designated CRM

• Follow all enrollment compliance guidelines and Vamos Health call center protocols

• Complete required training and stay current on membership plan updates

• Fully bilingual in Spanish and English — spoken and written (required for member-facing work)

• Strong verbal communication skills: clear, confident, and able to build rapport quickly over the phone

• Comfort with a metrics-driven environment and accountability to daily and pay-period targets

• Basic computer literacy — ability to navigate enrollment systems and CRM tools

• Reliable, punctual, and self-directed in a structured call center environment

• U.S. work authorization (W-2 role)

• Prior experience in phone sales, call center, customer service, or member enrollment

• Familiarity with healthcare membership models, insurance, or community health programs

• Experience with CRM or enrollment platforms (Hint, Cerebro, or similar)

• Indoor call center environment

• Primarily seated with frequent use of a computer, headset, and phone

• Fast-paced, structured setting with monitored call and sales metrics

• Schedule may include evenings, weekends, and extended hours as business dictates

• Medical, Vision & Dental benefits

• 401(k) with company match

• PTO

• Full-time W-2 employment status

Note:

This job description is intended to describe the general nature and work responsibilities of the position. It is subject to change, modification, and addition asdeemednecessary by the company. Itdoes not constitute an employment contract.

3725 West 4100 South, Suite 107, West Valley City, UT 84120 |