Customer Operations Project Manager

Customer Operations Project Manager – Calyx Containers

Location:

West Valley City, Utah (Hybrid)

Employment type:

Full-time, 40-hour workweek

Compensation: $65,000 – $80,000 base + uncapped performance incentive on owned accounts

Calyx Containers designs and manufactures sustainable, compliant packaging for regulated industries. We are a fast-moving B2B manufacturer building a smarter, more scalable customer experience powered by our own technology. Customer Operations is the engine that keeps customers moving cleanly from quote to order to reorder, and it owns the operational relationship that turns a sale into a satisfied, repeat customer.

This is a mid-level, hands‑on role for a capable professional who can own a portfolio of customer accounts end‑to‑end. The operational owner ensures quotes, estimates, proofs, orders, onboarding, and follow‑through happen cleanly, accurately, and on time, managing real complexity across many accounts while maintaining the customer thread. The role is evolving toward platform enablement, account growth, and strategic relationship management as manual processes become automated.

• A book of accounts, end‑to‑end: from quote request through delivery and reorder, accountable for accuracy, timing, and customer outcomes.
• New‑customer onboarding: scope requirements, coordinate samples, estimates, and proofs, manage the first order, and set each new customer up for confident repeat business.
• Quote and order execution: drive quotes and sales orders with precise specs and pricing, partnering closely with the estimating team to keep turnaround fast and accurate.
• Detailed project management: coordinate artwork, proofing, production handoffs, timelines, and customer updates across many simultaneous orders, catching issues before they become problems.
• Account health, retention, and growth: maintain proactive outreach cadence and surface opportunities to expand each customer’s business.
• Proactive customer communication: provide clear, timely updates and issue resolution, the trusted point of contact your customers rely on.
• Platform onboarding and adoption: bring customers onto our online ordering platform and help them get real value as we roll it out.
• Clean, trustworthy data: maintain accurate, current records across our CRM and order systems, the backbone of everything we automate next.

• Accounts run cleanly and predictably, with low rework and few surprises.
• New customers onboard smoothly and become confident, repeat buyers.
• Accounts stay, grow, and see you as a genuine partner, and your incentive grows alongside their success.
• You quickly master our products and processes and become someone the whole team trusts with complexity.

• Relevant experience: 2+ years in customer success, account management, sales operations, or customer project management, ideally managing multiple accounts at once.
• Fast‑moving mindset: thrive in a fast‑paced environment, juggle many priorities without dropping details, and follow through without reminders.
• Technical and detail‑oriented: comfortable with specs, pricing, and technical product details, and catch small errors others miss.
• Ownership mindset: energized by being accountable to customer outcomes, and excited that your incentive is tied directly to the performance and growth of clients.
• Comfort with ambiguity and AI tools: comfortable using AI and new software, learning systems quickly, and solving problems that lack a playbook.
• Hunger to grow: want to build a career in a fast‑moving industry and grow into a senior role as the company and team evolve.
• Collaboration:
  
  low‑ego, team‑player approach with strong written and verbal communication.

• Experience in…