Field Service Technician

Job Purpose:
You'll visit clients' homes or businesses to fix, maintain, and install automatic pool covers
. You'll troubleshoot problems, keep equipment running smoothly, and provide excellent customer service.
ON THE JOB TRAINING AND ALL TOOLS, TRUCK TO MAKE YOU SUCCESSFUL!

Key Responsibilities:

• Install, repair, and maintain pool cover systems on-site.
• Diagnose and fix technical problems quickly.
• Perform routine inspections to prevent issues.
• Work with clients to understand their needs and provide solutions.
• Keep records of all work done and parts used.
• Follow safety rules and company policies at all times.
• Help clients feel confident with our products and service.
• Keep track of tools and spare parts.
• Communicate clearly with your team and other departments.
• Continue learning through on-the-job training and professional development.

Experience Needed:

• 2+ years in a field service or similar technician role.
• Experience repairing electronic or mechanical equipment.
• Customer service or client-facing experience is a bonus.

Education Needed:

• High school diploma or equivalent.
• Associate degree in electronics, mechanical engineering, or a related field is a plus.

Skills Needed:

• Good with technical and mechanical problems.
• Able to use tools and diagnostic equipment.
• Solve problems independently and efficiently.
• Read and interpret manuals and schematics.
• Communicate clearly with clients and team members.
• Stay organized and manage multiple tasks.
• Able to travel and work in different environments.
• Valid driver's license with a clean driving record.

Required

Education:

- High school diploma or equivalent; an associate degree in electronics, mechanical engineering, or a related field is preferred.

Required Experience:

- Minimum of 2 years of experience in a field service technician role or a similar position.
- Proven experience with troubleshooting and repairing electronic or mechanical equipment.
- Experience in customer service or client-facing roles is highly desirable.

Required

Skills and Abilities:

- Strong technical and mechanical aptitude with the ability to understand complex systems.
- Proficient in using diagnostic tools and equipment for troubleshooting purposes.
- Excellent problem-solving skills with the ability to work independently and efficiently.
- Strong communication skills, both verbal and written, to effectively interact with clients and team members.
- Ability to read and interpret technical manuals and schematics.
- Flexibility to travel frequently and work in various environments.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Valid driver's license and a clean driving record.